Operations Analyst
Current1. Reviewing operational structures and identifying issues by examining existing operational procedures, manuals, and documentation.2. Design and propose revisions to the operations manual and process map. This includes providing internal stakeholders with step-by-step guides and detailed planning schemes to enhance workflows, optimise work efficiency, and resolve operational problems.3. Preparing and generating documents and procedures based on approved proposals for public… Show more 1. Reviewing operational structures and identifying issues by examining existing operational procedures, manuals, and documentation.2. Design and propose revisions to the operations manual and process map. This includes providing internal stakeholders with step-by-step guides and detailed planning schemes to enhance workflows, optimise work efficiency, and resolve operational problems.3. Preparing and generating documents and procedures based on approved proposals for public transport network changes and system updates.4. Recording and analysing performance data, including contractual reports, to meet Translink, schools, and Alternative Transport stakeholders' needs to public transport.5. Reviewing and analysing public transportation regulations, enterprise agreements, and internal operational policies to develop processes and suggestions for fatigue management and overtime work.6. Work closely with the Fleet and Operations teams, the Department of Transport and Main Roads (TMR), Translink, and schools to understand their needs and use HASTUS scheduling software to enhance public transportation planning, optimizing customer experience and resource use.7. Analysing and evaluating the contractual data platform, ticketing, telematics, and dispatching systems to identify the capabilities and limitations, and report findings to the management team.8. Participate in discussions with Translink, school and passenger to present and explain proposals and options, actively responding with a feasible plan to their feedback, suggestions, and complaints.9. Understanding and determining the business and organisational opportunities and challenges based on the improvement of processes and criteria of bus operators.10. Be familiar with depot operations and systems to provide support and relief to management to build advanced capabilities for individuals as needed. Show less
