Yogesh Kumar Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Building Strong Client Relationships : Cultivated and maintained strong relationships with C-suite executives and key stakeholders within client organizations, consistently surpassing KPIs such as CSAT & NPS.Tailored Solution Delivery : Acted as a trusted advisor to 100+ Enterprise Clients worldwide (including Nestle, Bank of America, Amazon, Total Energies and so on) delivering tailored solutions to meet their business goals.Training & Onboarding : Conducted personalized… Show more Building Strong Client Relationships : Cultivated and maintained strong relationships with C-suite executives and key stakeholders within client organizations, consistently surpassing KPIs such as CSAT & NPS.Tailored Solution Delivery : Acted as a trusted advisor to 100+ Enterprise Clients worldwide (including Nestle, Bank of America, Amazon, Total Energies and so on) delivering tailored solutions to meet their business goals.Training & Onboarding : Conducted personalized training sessions and provided comprehensive onboarding assistance to clients, empowering them to leverage the full potential of Salesforce tools, resulting in enhanced client satisfaction and reduced churn rates.Program Management & Execution : Managed and executed outreach programs aimed at enhancing customer success and adoption. Led initiatives such as the Salesforce Industries Auto Upgrade Program, MFA Adoption, Hyperforce migration, Messaging in App & Web implementation for over a 1000 Salesforce business orgs.Strategy Development and Communication: Developed strategic plans and presentations to communicate program benefits to clients, exceeding all adoption targets.Cross—Functional Collaboration: Collaborated with cross-functional teams and key stakeholders, including sales teams and account owners, to ensure seamless delivery of programs. Show less

Hyderabad, Telangana, India

- [ ] Responsible for managing and executing Outreach Programs- Salesforce Industries Auto Upgrades & Multi Factor Authentication for Salesforce Customers- [ ] Developed strategies and tactics to effectively communicate the benefits of the respective programs to Standard, Signature & Premier Customers- [ ] Created and delivered persuasive presentations to existing clients, highlighting the advantages of participating in the program- [ ] Monitored and tracked customer enrolment… Show more - [ ] Responsible for managing and executing Outreach Programs- Salesforce Industries Auto Upgrades & Multi Factor Authentication for Salesforce Customers- [ ] Developed strategies and tactics to effectively communicate the benefits of the respective programs to Standard, Signature & Premier Customers- [ ] Created and delivered persuasive presentations to existing clients, highlighting the advantages of participating in the program- [ ] Monitored and tracked customer enrolment progress, identifying areas for improvement and implementing corrective measures- [ ] Utilised Salesforce CRM system to maintain accurate and up-to-date records of customer interactions and program enrolments- [ ] Analysed customer feedback and market trends to refine outreach strategies and enhance customer engagement- [ ] Collaborated with cross-functional teams & maintained strong relationships with key stakeholders, including sales teams, customer success & account managers- [ ] Achieved and exceeded enrolment targets, contributing to the overall success of the outreach programs Show less

Hyderabad, Telangana, India

- [ ] Equipped with expertise in the One Touch Claims (OTC) process.- [ ] Efficiently worked upon high volumes of A to Z claim queues of complex issues related to returns, refunds, customs, counterfeit, chargeback and AML compliance.- [ ] Received specialised training in conducting Non-Infringement Abuse Investigations.- [ ] Responsible for identifying and promptly taking appropriate level actions against abusive sellers on Amazon's German Marketplace.- [ ] Identified… Show more - [ ] Equipped with expertise in the One Touch Claims (OTC) process.- [ ] Efficiently worked upon high volumes of A to Z claim queues of complex issues related to returns, refunds, customs, counterfeit, chargeback and AML compliance.- [ ] Received specialised training in conducting Non-Infringement Abuse Investigations.- [ ] Responsible for identifying and promptly taking appropriate level actions against abusive sellers on Amazon's German Marketplace.- [ ] Identified non-compliant buyer and seller accounts and ensured they adhere to policies.- [ ] Successfully achieved SLAs with the required quality metrics. Show less

Bachelor'S Degree, German Studies

Bachelor'S Degree, German Language And Literature

Diploma, Tourism And Travel Services Management

Education record

Education record