Yolanda Phillips Email & Phone Number

My experience includes Corporate Banking Operations Management, Lockbox Management, Treasury Management Support, Bank Relationship Management, Customer Service and Bank Support Management, Trainer, Process Improvement Specialist, Commercial and Small Business Loan Servicing and Credit Card Processing, Dedicated professional with a proven track record of collaborating across multifunctional teams/departments, employee development, retention and engagement, creating positive customer experiences, meeting SLA's and deadlines. Positive in outlook and successful when handling adversity. Organized, detailed, self motivated and customer service oriented. Skills include: team leadership, training and cross training, time management, excellent verbal and written communication, effective motivator, multi-tasker, reporting, process documentation, process improvement and workflow monitoring. I am committed to service excellence and maintaining quality standards. I lead by example, encourage feedback and promote inclusion.