- Co-led the development and expansion of the new clinician go-live documentation team, driving its success from early stages to full implementation- Created onboarding SOPs and established new KPIs to ensure SLA adherence and accurate performance tracking- Managing a portfolio of both existing and newly onboarded accounts, liaising with global managers and support engineers to ensure smooth daily operations and account transitions- Resource management and capacity planning

- Updating and refining provider documentation preferences, streamlining workflows for clients and employees- Working with global managers to ensure timely, high-quality medical documentation during account migrations- Analyzing team performance metrics using Power BI, identifying areas for improvement- Fostering a collaborative work environment, focusing on continuous learning and development in AI applications for healthcare- Overseeing payroll, PTO, and expense report management- Collaborated on stabilization of DAX's largest account, increasing turnaround time (TAT) from 70% to 95% within 4 months of promotion

- Facilitated new client onboardings by documenting medical charts according to client specifications- Trained and mentored staff on effective client-specific scribing techniques and proficient use of EHR systems, while conducting quality assurance through detailed chart reviews- Optimized workflows by creating, editing, and reformatting Epic and Cerner EHR templates to ensure seamless integration with our conversational AI platform- Communicated with client services managers and consultants to recommend enhancements for maximizing software efficacy and streamlining the onboarding process for both parties- Created several guides for medical terminology, scribing, and account-specific EHR manuals still in use today

- Documented medical charts for over 100 patients monthly- Assisted with clinic transitions to different EHR systems and trained new clinic staff- Vertified medical billing accuracy utilizing CPT and diagnosis codes

- Facilitated implementation of scribing program across 4 different inpatient units, fleshing out unit and floor specific responsibilities- Created "classroom" and on-unit training programs for new hires- Supervised 5-6 employees per clinical shift