David Young Email & Phone Number

Bury, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Bolton, England, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

Resource planning manager based in Manchester. My team look after the resource planning for sales, service and retention.

Resource planning manager based in Manchester. My team look after the resource planning for sales, service and retention.

Manchester, United Kingdom

Part of a major change project within the Manchester Personal Injury unit, to undertake a Systems Thinking Intervention with a view to adhering to principle and ensuring that waste steps are driven from the system. This enables the handler to pull only when needed and all actions taken drive the claim forward and are value steps from the customers point of view.The intervention was successful in improving the customer journey whilst reducing costs and lifecycle.As a leader in the unit… Show more Part of a major change project within the Manchester Personal Injury unit, to undertake a Systems Thinking Intervention with a view to adhering to principle and ensuring that waste steps are driven from the system. This enables the handler to pull only when needed and all actions taken drive the claim forward and are value steps from the customers point of view.The intervention was successful in improving the customer journey whilst reducing costs and lifecycle.As a leader in the unit, you are more hands on with the staff and are constantly in the work looking at the data, ensuring that the staff stick to principle, Show less

Manchester, United Kingdom

•Proficient in all management systems including excel/word/Minitab/outlook. Able to use pivot tables to help handlers understand performance. Responsible for devising and building the weekly KPI pack on excel to enable the results to be reported to the department Head Of Claims on a weekly basis.•Able to demonstrate an ability to flex my own learning/management style and views to help train/develop all types of team member•I am a strong team player, which enables me to share learning's… Show more •Proficient in all management systems including excel/word/Minitab/outlook. Able to use pivot tables to help handlers understand performance. Responsible for devising and building the weekly KPI pack on excel to enable the results to be reported to the department Head Of Claims on a weekly basis.•Able to demonstrate an ability to flex my own learning/management style and views to help train/develop all types of team member•I am a strong team player, which enables me to share learning's with colleagues and support them in their continued development•Ability to effectively coach Core Handlers, which helps improve their technical abilities and behavioural skills. This requires being able to identify developmental needs and to understand preferred individual learning styles•Openness to continual change, and ability to facilitate that change decisively•Ability to think laterally and employ a range of methods suitable to achieving the desired claims targets•Excellent mental agility with the ability to listen; assimilate and analyse complex information and support others in understanding what matters to the customer•Strong demonstrable systems thinking skills – excellent theoretical background and ability to translate the theory into action•Sound knowledge of the claims systems and Aviva Motor products•Excellent knowledge of the Motor Bodily Injury Legal system•Well developed and effective written and verbal communication skills, to articulate technical issues associated with claims handling•Excellent team leadership skills to motivate team members, address people issues and create a strong team environment. Using management techniques such as FISH!•Myers-Briggs personality test - ENFJ personality. ENFJ's are found to be very charismatic, eloquent and find it natural and easy to communicate, making others find them inspiring and likeable. Most of the greatest leaders have been ENFJ personality types. Show less

Manchester, United Kingdom

•Personal Injury Paralegal responsible for overseeing a pre-litigation caseload and assisting my appointed solicitor in preparing and drafting court papers/proceedings.•Involved in the roll out of civil procedure rules training following the changes.•Consistently outperformed monthly costs target achieving monthly bonus payments.•Night shift supervisor for Legal Drive Hire on behalf of GLP, overseeing the credit hire team and authorising claims to be accepted or rejected within the… Show more •Personal Injury Paralegal responsible for overseeing a pre-litigation caseload and assisting my appointed solicitor in preparing and drafting court papers/proceedings.•Involved in the roll out of civil procedure rules training following the changes.•Consistently outperformed monthly costs target achieving monthly bonus payments.•Night shift supervisor for Legal Drive Hire on behalf of GLP, overseeing the credit hire team and authorising claims to be accepted or rejected within the organisation.•Responsible for training and coaching the credit hire team with regards to liability in RTA claims. Show less