Youssef Trachen Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

• Conducted interviews, recruited, trained 12 candidates per quarter. Meticulously evaluated their skills and abilities to strategically place them in roles that optimize their potential, thereby ensuring that every facet of the business benefits from their talent.• Improved KPIs achieving an 85% MDS, 93% CSAT, and 4-day dwell time by adeptly leading a team of 15 operation advisors to optimize daily operational workflows, focusing on aspects including vehicle readiness, document accuracy, scheduling, and client pre-delivery confirmations.• Developed strategic action plans to address identified areas of focus, ensuring the business remains aligned with quarterly targets and sustains optimal performance levels, plus pinpointing emerging business trends, team performance indicators, and operational inefficiencies by employing Tableau, Salesforce and Excel reports to analyze and interpret data.• Exceeded quarterly yield targets with a remarkable 100% achievement in Q2 and 99% in Q3. Pioneered the implementation of a communication strategy titled Early Expectations Setting (EES) at Tesla, resulting in enhanced vehicle deliveries and elevated customer satisfaction. Received notable recognition from the director for the efficacy of the project.

Los Angeles, California, United States

• Improved business success and client satisfaction by effectively managing a pipeline encompassing more than 500 accounts, totaling $25M per quarter employing CRM tools and Salesforce.• Supported 8 Tesla sales teams by applying comprehensive knowledge and expertise in CRM tools, logistics movement, loan contracts, order configuration changes and by providing tailored solutions to each account situation.• Resolved account issues swiftly and efficiently offering surge support to clients by collaborating with cross-functional teams including Finance, Order Operations, Documents Generation, Service, Engineers and Programmers.

Los Angeles, California, United States

• Achieved a customer satisfaction score of 95% by providing educational PowerPoint presentations and one on one walkthrough on Tesla products to groups of up to 10 people.• Maintained store fleet by coordinating service, sales and delivery vehicle management allocation.• Attained 99% document accuracy by preparing customer loan contract and DMV documents prior to delivery appointment.

Los Angeles Metropolitan Area

• Increased brand awareness through coordinating local events, product demonstrations, sales and brand promotion for high profile clients such as Nestle, Samsung, Monster and Kettle Chips.• Increased sales of various products by Interacting with potential customers at local events and provided product demonstrations and knowledge.• Improved product visibility by collecting customer data and feedback for the purpose of building relationships, personalizing future client development opportunities.

Orlando, Florida Area

• Collected and analyzed competitors’ products and services data and presented analysis to the executive management team• Partnered with peers to construct the marketing, communication and advertising strategy for a new product• Assisted the graphic design team by providing website design ideas to increase traffic and ease of site navigation• Provided social media support to the marketing team to increase brand awareness

• Provided personalized customer service to ensure satisfaction and identify areas that need improvement• Corresponded with distributors and partners to communicate new product information and promote sales • Developed incentive program and motivational technique ideas to heighten the sales’ team morale and performance• Assisted in coordinating events such as seminars, sponsorship events, and networking events

• Organized and maintained the salesmen database for accurate and efficient logistical management• Performed trend analysis and reported historical sales trends and current month sales metrics to senior management • Contacted and presented promotional offers to prospective customers to generate and negotiate terms for new accounts