Tom Martin Email & Phone Number

Cardiff, Wales, United Kingdom

• Engaging with internal and external stakeholders to ensure ongoing sustainment capability• Managing compliance of safety, security and environmental aspects of applications• Assisting with requests for application/service support• Liaising with external contractors to deliver a software/hardware refresh program across two sites• Maintaining documentation for applications in subject area.• Supporting the introduction of an ISO 9000 Quality Management System.

Bristol, England, United Kingdom

• Acted as client liaison for Digital Technology tasks from staff, first line of engagement to understand, address and document their issues for engagement and escalation to other teams as needed.• Exceeded end user expectations through professional customer service and rapport building• Followed and abided ITIL/Service Management policies and procedures for Change, Problem, Config and Knowledge Management and Request Fulfilment• Assisted the software asset management team to maintain version control and software license compliance• Assisted in office and project needs including installs, moves and changes as required • Configured, deployed, maintained and decommissioned computer hardware, software, peripherals and infrastructure devices.• Developed policies, procedures and standards to ensure a consistent experience for end users.• Supported and configured Mac OS X and Linux devices as needed.• Documented and resolved service tickets in a timely manner and in accordance with agreed OLAs and SLAs• Documented procedures, standards, installation sequences and back out procedures• Assisted with and identified training needs for in house staff to ensure a high level of IT literacy. • Developed solutions for repeated tasks to improve productivity and drive a consistent approach.Liaised with regional networking teams to install, specify and troubleshoot networking equipment.

Stratford-Upon-Avon, England, United Kingdom

• Worked as a general sales assistant or acting shift manager as required.• Responsible for ensuring procedures are followed and that customer expectations are met.• Followed closing processes to ensure store is ready for the next morning.• Recorded security incidents and liaised with police and CCTV when necessary. • Cash handling for a variety of transactions covering sale of goods, bill and pension payments• Completed Bronze training for One Stop, gaining thorough understanding of Think 25. • Managed and dealt with customer’s queries and ensured all sales made were age appropriate.• Received deliveries and stocked shelves.