Yu En Lee Email & Phone Number

Singapore

- Member of the committee for Community Care Excellence Awards - attained funding for awards management platform, acted as primary liaison between vendor and internal team, and built the platform based on internal requirements and past feedback- Customised and facilitated quality improvement workshops for community care partners using methodologies such as.

- Utlilised UX research methods such as deep user interviews, focus group discussions and usability testing to understand current work processes.- Uncovered user pain points through insights mining.- Responsible for coming up with personas that best represent the interviewees.- Worked closely with the product manager, experience design team and developers.

- In charge of curating content on company's Linkedin page, which has 12.8k followers.- Responsible for designing monthly e-newsletters.- Edited website content to be posted up on the website.- Compiled and presented marketing analytics during team meetings.

Shanghai City, China

- Handled the recruitment of full-time and internship positions, contacted an average of 20 prospects for each position.- Designed slide decks for company's cultural training and monthly meeting.- In charge of scheduling meetings for the CEO and CTO.- Came up with templates for employees' 360-degree feedback forms and employee improvement plan.- Prepared.

Singapore

- Understood the hiring companies’ recruitment needs and searched for eligible candidates on various platforms, such as Linkedin and Monster.- Contacted prospective candidates through phone calls or email, explained the roles and responsibilities of the given job, answered any queries that they may have regarding the position.- Sourced for approximately 50.

Singapore

- Worked on a self-initiated design thinking project to improve the Social Innovation Project (SIP) module, a compulsory general education module for all SP students.- Carried out and transcribed user interviews across all 9 schools in SP.- Found out the unmet needs of the target audience through data mining and construction of a problem statement.- Learnt.

Singapore

- Conducted location analysis to assess suitability of potential sites.- Single-handedly embarked on a design thinking project to increase the patronage rate of young adults- Presented findings and solutions to the marketing and business development department.- Assisted in administrative duties such as scanning and printing of documents needed for tenancy.

Bachelor'S Degree, Psychology

Activities and Societies: NTU Fest 2017 Logistics Director - Learnt about using applied psychology in different contexts - Modules taken.

Education record

Took 2 modules at School of International and Public Affairs - Chinese NGO/NPO Management, Religion and Chinese Society.

Diploma, Business Innovation And Design

Activities and Societies: DBID (Diploma in Business Innovation and Design) Student Chapter - Gained knowledge of design thinking and its.