• Conducted research and data analysis on customer's profile, business model and account usage, provided accurate investigation reports and escalated to financial regulatory if needed. • Participated in multiple compliance projects such as Potential Adult Violation, Trusted Customer, Liquidated damage, BRAM/GBPP report etc.• Mentored new hires and provided upskill training to teammates, delivered timelycoaching and proactively shared advanced investigation skills on illegal activityidentification.• Collaborated with tool development team as a UAT tester, provided feedback and ideas for automation practice on case flow.

• Provided support to SME merchants registered in HK&TW, offering solutions and introducing PayPal products/process/policy.• Involved in multiple projects as a subject matter expert, such as HK market insight, take back outsourced business, crow-funding hot contacts etc., collaborated across functions to solve problems and improve customer experience.