Yuko Katabami Email & Phone Number

Australia

• Plan and execute internal validation testing for Zendesk products to identify and report internationalization and localization issues to product teams prior to the release• Communicate effectively with various stakeholders across the organization including Engineering, Product and Program Management, Customer Support and other customer facing teams and build strong successful partnership• Write test cases for our vendor partners to check the quality and unity of the translations with… Show more • Plan and execute internal validation testing for Zendesk products to identify and report internationalization and localization issues to product teams prior to the release• Communicate effectively with various stakeholders across the organization including Engineering, Product and Program Management, Customer Support and other customer facing teams and build strong successful partnership• Write test cases for our vendor partners to check the quality and unity of the translations with native speakers of all the languages supported by Zendesk• Actively engage in the continuous improvement of test practices with a focus on speed, quality, and innovation• Develop and document technical procedures for streamlining our internal process and operation• Contribute to the automation initiative using Selenium and Python• Build foundational knowledge to prepare for Accessibility testing in localization Show less

Remote, Australia

• Ensure that the UI is accurately localized and internationalized, and the user experience of the Zendesk products is the best for all customers• Work with vendor partners on testing plans to check the quality and unity of the translations with native speakers of all the languages used at Zendesk• Facilitate linguistic testing by linguists and provide support• Identify and clearly explain software defects through a defect tracking system and interaction with Software Engineers to… Show more • Ensure that the UI is accurately localized and internationalized, and the user experience of the Zendesk products is the best for all customers• Work with vendor partners on testing plans to check the quality and unity of the translations with native speakers of all the languages used at Zendesk• Facilitate linguistic testing by linguists and provide support• Identify and clearly explain software defects through a defect tracking system and interaction with Software Engineers to ensure their correction• Actively engage in the continuous improvement of test practices with a focus on speed, quality, and innovation Show less

Brisbane, Queensland, Australia

• Execute the localization strategy for the technical translation service, collaborating with team members and stakeholders across the organization to move translation projects from start to finish.• Manage end-to-end localization workflow and processes using translation management tools and systems.• Ensure the quality of software UI translations through localization QA tests in multiple supported languages, working with in-house linguists, I18n QE, Engineering teams, and external… Show more • Execute the localization strategy for the technical translation service, collaborating with team members and stakeholders across the organization to move translation projects from start to finish.• Manage end-to-end localization workflow and processes using translation management tools and systems.• Ensure the quality of software UI translations through localization QA tests in multiple supported languages, working with in-house linguists, I18n QE, Engineering teams, and external vendors. Manage, track and verify the I18n/L10n bug fixing.• Develop feedback loops for continuous improvement.• Communicate effectively with a variety of stakeholders including Product Management, Customer Content Services, Engineering and QA teams and build a strong collaborative partnership.• Manage multiple projects with different requirements and priorities.• Manage linguistic resources including style guides, machine translation post-editing guidelines, translation memories, and term bases.• Gather data and generate operational reports.• Work with various tooling teams such as Customer Portal and DXP Content and Docs to improve our workflow and tools by requesting feature enhancements, reporting bugs, testing and providing feedback• Support translators to resolve their technical issues they face day-to-day (documentation build errors, problems with their tooling and working environments). Show less

Brisbane, Queensland, Australia

• Lead the Red Hat OpenStack Platform and Red Hat Virtualization translation projects. Work as the central contact point to communicate with the product specific content/engineering/QA teams, and regional stakeholders for project planning, scheduling and prioritization.• Prepare the documentation translation projects in the translation management system and create tickets to assign to translators in all supported languages.• Translate the product documentation into Japanese•… Show more • Lead the Red Hat OpenStack Platform and Red Hat Virtualization translation projects. Work as the central contact point to communicate with the product specific content/engineering/QA teams, and regional stakeholders for project planning, scheduling and prioritization.• Prepare the documentation translation projects in the translation management system and create tickets to assign to translators in all supported languages.• Translate the product documentation into Japanese• Localize OpenStack Horizon UI and Red Hat Virtualization Web Admin/User Portal UI into Japanese• Deploy Red Hat OpenStack Platform PoC and Red Hat Virtualization test environments and make them available to other translators during translation and QA cycles• Collaborate with the regional customer facing teams for translation improvement• Document procedures for translators and project leads• Troubleshoot technical issues in documentation builds for other team members Show less

Brisbane, Queensland, Australia

• Translate on various products including Red Hat Enterprise Linux, Satellite, Red Hat Virtualization, Red Hat OpenStack Platform, CloudForms, and gradually develop the speciality in virtualization/cloud products• Collaborate with documentation writers to improve the source content clarification for the international audience• Lead the first Red Hat Japanese Style Guide development project

Brisbane, Queensland, Australia

• Translate technical / non-technical documents including business proposals, fact sheets, whitepapers, legal documents, training materials, manuals and online materials.• Provide mentoring to junior members of team• Manage large scale ad hoc projects• Support coordination and allocation of jobs, communication with stakeholders•Coordinate a corporate social networking (wiki/blog) project for sharingtranslation information and terminologies among the team members

Brisbane, Queensland, Australia

• Translate technical / non-technical documents including business proposals, fact sheets, whitepapers, legal documents, training materials, manuals and online materials.• Provide mentoring to junior members of team• Manage large scale ad hoc projects• Support coordination and allocation of jobs, communication with stakeholders• Coordinate a corporate social networking (wiki/blog) project for sharingtranslation information and terminologies among the team members

Brisbane, Queensland, Australia

• Provide first-level technical support to Apple customers in Japan, Australia and Singapore over the phone.

Hobart, Tasmania, Australia

• Translate various documents, including business material to promote thelocal businesses and government services to Japan.• Provide interpreting service for Japanese visitors with special interests such asagriculture, fisheries/aquaculture, forestry and public services.

Sydney, New South Wales, Australia

• Manage operations to provide interpreting and tour guiding services foroverseas visitors, particularly with special interest groups. Liaison with major travel agencies in Sydney

Sydney, New South Wales, Australia

• Translate operational/financial reports, proposal and other related businessdocuments from English into Japanese and vice versa.• Translate newspaper articles for the monthly Japanese publication Australia JapanBusiness News.

Bachelor Of Fine Arts - Bfa, Fine/Studio Arts, General

Printing And Graphic Arts

Fashion Technology