Yuri Batsak Email & Phone Number

▪ Managed 4000+ users across multiple business applications, optimizing operations and user support.▪ Developed and implemented a scalable license re-assignment automation solution for various Salesforce applications, enabling significant reduction in license counts and yielding substantial annual cost savings.▪ Designed and developed automation using both declarative and non-declarative tools to enhance business processes.▪ Directed Salesforce configurations, Schedule Jobs, APIs, Apex Classes, and Apex Triggers to align with business needs.▪ Mentored junior staff in Salesforce best practices, improving team productivity by 20%▪ Enhanced productivity and scalability by implementing Salesforce best practices and monitoring solutions.▪ Created custom reports and dashboards tailored to stakeholder needs, driving data-driven decision-making.▪ Performed quality assurance testing and configuration reviews for new Salesforce functionality, ensuring reliability and performance.▪ Acted as a liaison for internal stakeholders, providing support and escalating issues as needed.▪ Participated in sprint cycles, delivering configuration or development tasks in alignment with user stories.▪ Collaborated with the internal Salesforce team to build, test, and verify solutions within sprint cycles, ensuring timely and accurate delivery.▪ Worked with Business Systems Analysts and Engineers to diagnose complex defects, conduct root cause analyses, and recommend resolutions.▪ Reviewed and approved migration requests for production environment, ensuring proper governance and risk management.▪ Handle Salesforce.com support requests, addressing escalated administrative user needs and maintaining system stability.

▪ Led and Mentored the automation team, fostering an environment of continuous learning and improvement.▪ Developed, Maintained, and Enhanced an automation testing suite using Jmeter with API, improving test accuracy and reducing manual testing efforts by 20%.▪ Leveraged advanced development tools including Eclipse, Jenkins, Maven, and Git to optimize workflow and enhance collaboration.▪ Estimated and Allocated resources for automation testing efforts, ensuring timely completion of projects.▪ Conducted Comprehensive Reviews of test scripts with Automation Architect to ensure accuracy and completeness, leading to a 30% reduction in post-release defects.▪ Analyzed, Collected, and Reported automation metrics, providing insights for informed decision-making.▪ Assessed automation needs and executed automated scripts for end-to-end test coverage.▪ Utilized declarative tools like Workflow, Process Builder, Flow, and Approval Process to automate and optimize processes.▪ Drafted and Refined Business Requirement Documents and Functional Requirement Documents, clarifying project objectives and expectations.▪ Ensured maintained test coverage for classes, triggers, and supported deployment activities, contributing to the robustness of solutions deployed.▪ Managed daily configuration and troubleshooting of the Salesforce environment.▪ Logged, Tracked, and Resolved system problems using HP ALM, ensuring swift resolution and minimizing impact on users.

United States

▪ Oversaw and Led the Salesforce CRM Lightning testing process for over 2000 users, ensuring a seamless and error-free user experience.▪ Engaged in rigorous deployment processes using Copado, contributing to the efficient and reliable release of new features and updates.▪ Transformed and Documented vague requirements into clear, actionable, and superior enterprise Salesforce solutions, enhancing overall system functionality and user satisfaction.▪ Established and Maintained meticulous security and operations procedure documentation, ensuring adherence to organizational standards and best practices.▪ Conducted thorough security risk assessments using the Burp tool and implemented necessary measures to safeguard the Salesforce platform against potential threats.▪ Analyzed software failures and Reported bugs using Jira, driving the resolution of issues and continuous improvement of software quality.▪ Verified and Validated automation processes in Salesforce, including Validation rules, Escalation rules, Workflow, Process Builder, Flow, and Apex Triggers, optimizing operational efficiency.

▪ Conducted comprehensive API Testing for Salesforce using Postman to validate data integrity post-integration.▪ Executed rigorous unit testing for optimal code coverage in Salesforce utilizing force.com, ensuring the stability and reliability of software applications.▪ Implemented usability testing methodologies to assure user-friendly interfaces and optimal user experiences.▪ Undertook extensive cross-browser testing to guarantee application compatibility across different web browsers.▪ Diligently documented and reported test results, adhering to established procedures and maintaining high standards of quality assurance.▪ Coordinated extensive QA activities amongst internal teams, clients, and external partners, facilitating smooth and productive collaborations.▪ Employed advanced functional web testing and debugging tools, including Firebug, SoapUI, and Charles HTTP Proxy, to identify and resolve issues effectively.▪ Prioritized, planned, and coordinated testing activities, creating well-structured and comprehensive test plans and test cases, enabling the efficient allocation of resources and time.

• Maintained, Analyzed, and Performed Backup Operations: Executed regular maintenance and analysis of databases, ensuring the integrity, security, and availability of data.• Website Development and Management: Developed, promoted, and maintained the company website (euralis.ua), ensuring optimal performance, user-friendliness, and up-to-date content.• Report Generation and Analysis: Produced and analyzed key reports, developing graphical presentations to provide crucial information support for briefings and decision-making processes.• Operating System Management: Installed, configured, and upgraded Operating Systems, including Windows Server 2003/2008/2012, Windows 95/98/ME/Vista/7/8/10, Windows NT, FreeBSD, and Linux, to ensure seamless IT operations.• Team Facilitation and Reporting: Acted as a central point of communication in hosting meetings with project team members and providing technical project reports and briefings to key administrative personnel, ensuring informed and coherent decision-making processes.