Yvette O. Email & Phone Number

Louisville, Kentucky, United States

Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training.Keeps up-to-date with the current and upcoming application changes. Utilizes the company’s issue tracking system, ServiceDesk, to document customer contacts, issues, and requests.Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues. Assist users with application navigation.Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds. Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions.Verifies reconciliation report to ensure accuracy of data entry and records.Maintains strict confidentiality of data.

Louisville, Kentucky, United States

Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training.Keeps up-to-date with the current and upcoming application changes. Utilizes the company’s issue tracking system, ServiceDesk, to document customer contacts, issues, and requests.Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues. Assist users with application navigation.Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds. Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions.Verifies reconciliation report to ensure accuracy of data entry and records.Maintains strict confidentiality of data.

Louisville, Kentucky, United States

• Coordinates all customer and CP sales activities for the North America region.•Enter customer's orders in Sage. • Follow up on existing quotes, new leads, distributor orders, and referrals.• Determine the customer requirements and expectations to proactively recommend the best solution for the customer.• Present and negotiate pricing, delivery, credit, and terms of sale.• Assist customers with inquires, questions, and concerns.• Experience in selling directly to end-users and distribution partners.• Provide exceptional customer service through phone, video, email, and any other correspondence.• Communicate with vendors for product information.• Continuously update customer information in CRM.

United States

• Supports specialized accounts and keep customer requirements on all lines of business• Answering calls, aid with all internal /external escalated calls, and resolve the customer challenge• Process customer orders• Supplies daily customer support via telephone and computer on availability for security products and transferring to proper departments depending on the request• Help with questions, returns, ETAs, tracking, etc. for orders• Aid customers with licensing software• Knowledge/ Daily use of BPCS, M5, CRM, InContact, SAP/BRP900, CRM, Salesforce, and Skype• Participate in weekly meetings to improve daily procedures

5111 Commerce Crossing

• Answered incoming calls, helping with Verizon Wireless phone bill• Troubleshoot issues customers were having with their phones• Make recommendations to customers based on upgrading products and services• Provided customers with vital details about their cellphone bill, helped with payment processing

2307 River Road, Louisville, Ky 40206

• Processed orders and RMA’s in the database for wire products• Purchased products for upcoming jobs and service calls which consist of wire, access control systems, video cameras, and intrusion products• Answered calls about Credits, RMA's, ETAs, tracking, etc.• Processed customer orders• Setup service calls and enters time-sheets for billing and payroll.

Louisville, Kentucky Area

• Locate addresses listed on Address List, in the Assignment Area• Collect census data by doing interviews door-to-door• Conduct interviews and record the information provided by the respondent

Louisville, Kentucky Area

Provide excellent customer service greeting customers entering the establishment.Utilized the computerized point of sale system to complete both credit and cash transaction for food and lottery machine.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change