Yvette S. Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Lead functional and technical design discussions based on customer requirements in developing solutions within NetSuite and NextService.
• Manage post go-live support, training and issue resolution, ensuring smooth transition from implementation phase.
• Ownership of existing customer relationships to ensure long term satisfaction.
• Support APAC region customers for Q&A, training, problems, and enhancement requests.
• Act as an escalation point for advanced investigation of complex problems, customer satisfaction issues and requests.

• Assisted with writing user stories and gathering requirements in a customer-friendly manner.
• Acted as the bridge between the Solution Architects and the customer.
• Documented and mapped As-Is and To-Be processes.
• Consulted with customers on how to maximise the benefit of both the core Skedulo WFM platform and Salesforce add-in.
• Presented product tours, alignment workshops, end of sprint showcases and training to the customer.
• Configured Skedulo WFM platform and Salesforce to meet configuration-based requirements and worked with internal developers as they completed development-based requirements.

Brisbane, Queensland, Australia

I managed the end-to-end integration process for developers adopting digital health functionalities including Healthcare Identifiers, Electronic Prescribing, and My Health Record (B2B and B2M).

Brisbane, Queensland, Australia

In this position, I provided phone and email support (both technical and process) to software vendors and providers in support of their connection to My Health Record, Electronic Prescribing and Secure Messaging.Via monthly adoption reporting, I enabled more efficient and effective pharmacy enrolment and helped drive adoption of My Health Record in the.

I was responsible for Human Relevancy testing on various machine learning projects such as search engine results evaluation, digital assistant relevance and mapping applications.

Brisbane

In this role, I took charge of deploying, supporting and driving adoption of the MySA (My Sales Activity a CRM system) web application to over 3000 IBM Business Partners across Asia Pacific (AP) and Greater China Group (GCG) in a DevOps environment. I built a cross functional team across APAC and led them in delivering user enablement, business support and.

Brisbane

My functions in this role involved launching, supporting and driving adoption of Global Partner Portal (GPP), a Siebel CRM/PRM-based opportunity and incentive management solution, to 6000 partners across APAC. I completed the GPP deployment 6 months ahead of schedule by implementing a data gathering template for channels teams. I also achieved a $536m USD.

Brisbane

My duties entailed delivering daily, weekly and monthly call centre team performance and financial reporting for the client (Apple). I also functioned as client liaison, ensuring efficient, accurate and effective communication. Additionally, I enhanced the quality and output of reporting by automating daily tasks. I also created process documents for the.

Brisbane, Australia

In this role, I managed and directed call centre agent performance according to client expectations and contract, delivering timely and valuable agent education on tools and processes. I devised and implemented a buddy system enabling technical and non-technical agents to assist and mentor each other. I was also acknowledged as the go-to person for the.

Diploma Of Project Management, Project Management

Leading Change And Organizational Renewal, Organisational Change

Education record

Education record

Bachelor Of Arts - Ba, English Language And Literature, General