Responsible for supporting ConocoPhillips Employees and Contractors through hardware and software technical support, as well as computer hardware asset management. Assist coordinating deployment of a high end VDI environment, and assist with configuration of monitoring tools to drive efficiency.Demonstrated advanced knowledge of technical support practices for local and remote customers, responsible for supporting up to 1100 staff members.Efficiently and successfully worked with team members to refresh organization’s entire client-side computing assets which includes well over 1000 assets.Effectively communicated with co-workers and colleagues daily as to the status of projects, tickets and the management of assets as well as the disposal of old assets.

Assist in the development, modification, maintenance and use of the accounting systems and related accounting software systems (AP Automation, Purchase Card, Financial Report Writing, GL Reconciliation, etc.).Work closely with department management to identify and prioritize system enhancements to meet goals of the department.Assist in the design, maintenance and updates of interfaces from other credit union systems to the accounting systems.Act as liaison with applicable software vendors, ensuring that all system enhancements are properly reviewed and installation and necessary user training is coordinated.Conduct systems administration on multiple systems such as AP Automation, Purchase Card and ERP applications.Prepare and maintain application system documentation and manuals.Assist in the installation and testing of new releases, upgrades and fixes.Perform analytical analysis and act as a technical resource to other areas of the department.

Extensive use of fleet management software such as FleetFocus and InfoCenter.Utilized SQL to gather and analyze data from fleet managament software databases.Reviewed & coded OEM warranty claims for vehicle manufacturers including Dodge and Ford.Maintained shop diagnostic laptops & equipment.Acted as a first point of contact on computer technical support for employees.