Zach Downey Email & Phone Number

Carmel, IN, US

Indianapolis, Indiana, United States

Fishers, Indiana, United States

Carmel, IN.

Addressed hardware and software related problems and questions from both in-office and remote team members.Configured and deployed on premises server for Navori digital signage.Utilized ServiceNow for handling service tickets and asset management.

Carmel, IN.

Assisted car dealers throughout the US and Canada with understanding and using our website and smartphone application to help them achieve greater control of their finances and foster the growth of their business. Conducted website and mobile app orientation via phone with new and existing dealers. Also assisted with account locks, password resets and.

Fishers, IN.

Provided a full range of customer service for high speed internet product in a prompt, efficient and professional manner. Rendered troubleshooting for PC/browser/e-mail/connectivity/firewall/router/hub problems and provided customer education. Demonstrated listening and analytical skills, with the ability to obtain key information and resolve complex.

Fishers, IN.

Provided real-time monitoring and quality control of pending sales orders and ensured the correction of errors and provided feedback to those responsible.Conducted ongoing analysis of the efficiency of sales promotions and alerted the appropriate department(s) of any trending issues that needed attention.Lead point of contact for special regional team.

Indianapolis, Indiana Area

Utilized proprietary software to quickly and accurately enter sales orders called in by door to door reps and service technicians.Kept current knowledge of sales promotions, collections and company procedures regarding new sales and upgrades of service.