Zachary Hall Email & Phone Number

• Lead configuration/deployment of customer specific software packages over an 8-16 week period while accurately and effectively communicating the expectations/scope of work during the project.• Lead configuration of multiple environments (Sandbox environment, Live use environment, and Developer Environments) to ensure testing and configuration is properly deployed.• Lead application integration with Microsoft Office, Sedona Office, Quickbooks, Mastermind, and web based CRM applications - Involving the use of SQL for migrations, duplications, backups, and queries. • Leverage both Agile and Waterfall methodologies using Azure DevOps/Kanban to manage development stories effectively/efficiently for both internal and external clients.

• Mark up of construction/architectural documents and floor plans - Call outs of all IT infrastructure, wiring, power, and network equipment to coordinate a successful project. These projects included new buildings in construction, office moves, building rehabilitations, and management takeovers.• Ordered, inventoried, and deployed Cisco Meraki, Aruba, and Ubiquiti Networking products.• Strong organization of multiple projects at once using Waterfall & Agile methodologies.• Managed communication between clients, vendors, subcontractors, architects, and other colleagues to ensure each step of the process is properly deployed/configured for the next step of the project.

Springfield, Massachusetts Area

• Management and Deployment of Software, hardware, and network configuration of POS Systems, Gilbarco Veeder-Root Fuel Systems/Controllers, and customized Camera Servers which utilized the Milestone software suite.• Efficiently organized a project from start to finish using Waterfall & Agile methodologies.• Prioritization of any and all opens items efficiently to ensure a successful resolution, deployment, or configuration.• Maintain/troubleshoot Cisco Meraki, Milestone Systems infrastructure, Radiant POS System, Active Directory, & Windows 10.• Remotely troubleshoot roadblocks or issues presented by colleagues, customers, and management in an organized and timely manner.

• Provided technical support and assistance for a variety of corporate platforms such as Lego’s custom SAP CRM, Lego Education’s Software, and Lego’s consumer facing website.• Provided assistance to employees and consumers in regards to their software/instructions.• Utilized AutoHotKey for scripts to maximize floor-wide efficiency for teammates as well as increase customer communication.• Walked customers/colleagues through complex processes via VOIP communication and written conversation.

Computer Science

Computer Science