Zach Trimm Email & Phone Number

Cincinnati, Ohio, United States

• Established the Quality Assurance department at the company, standardizing the QA process across the application development team.
• Created, executed, and managed full range test plans to ensure the functionality of operational software and verify that business requirements for the products are being met.
• Developed a Management Information System (MIS) reinvention, which revamped the applications the company utilized to maintain company information and drive the organization’s operations. Improvements due to these seven.
• Performed manual testing as well as created automated test scripts with tools like Selenium and Eggplant for the company’s web and standalone applications.
• Worked closely with subject matter experts and end users throughout the software development lifecycle to develop realistic use cases, leading to smoother UAT signoff and production releases.
• Recorded over 400 defects throughout the course of the most recent project, which improved overall quality and user experience for launch.

Cincinnati, OH

• Created a tracking spreadsheet to monitor changes and updates to the company’s Standard Operating Procedures (SOPs).
• Performed marketing research on consumer and product preference.
• Rebranded the product packaging design for a sub-brand of a client.
• Performed store audits to rate the appearance of client products versus competitors.
• QA and file creation for client’s collection of shipping labels using Label Matrix.

Newport, KY

• Led the team of associates from different store departments by managing daily tasks and responsibilities.
• Provided excellent customer service by aiding with purchases/returns.
• Maintained the Service Desk and organized featured items in the Queue Line.
• Trusted to verify cash register funds after the day of sale and readied deposits to the bank.