Zach Funk Email & Phone Number

Pittsburgh Pa

* Leverages social media marketing, photography, and strategic branding to drive revenue growth by cultivating an extensive customer base and following* Effectively manages online presence, including personal website www.zachfunk.com, Portfolio; and social media accounts, handling social media activity, sales, and client inquiries* Successfully secured distribution and built lasting client relationships with various businesses and organizations, such as PNC Bank, Netflix, Lululemon, Tollgate Revival, Framezilla, Harte Remodels, Artists Circle Fine Art, etc.

* Demonstrated exceptional autonomy in managing the entire customer renewal life cycle by financial forecasting, skillfully negotiating pricing, customer partnerships, and keeping the renewals accurate and on time, contributing to the achievement of the company’s ARR goals of $36M* Executed renewals with integrity, prioritizing data accuracy in Salesforce, and process efficiency ensuring timely results achieving a 95%+ renewal rate each year* Proactively monitored and facilitated renewals for assigned Customer Success Managers, ensuring prompt completion, elevating the customer experience, and fostering a culture of excellence* Mentored new team members, providing specialized training and guidance to cultivate growth* Participated in weekly pipeline reviews with the Customer Success SVP to accelerate quarterly bookings goals, reduce churn, and monitor timely completion of renewals* Performed regular weekly and monthly reporting to enhance operational efficiency* Responsible for sending the “Americas Stuck” report to Exec level management, providing crucial insights so that issues impacting renewals can be addressed * Monitored accuracy by ensuring correct target start dates for Renewals and Customer Success teamChecked and monitored former customer report to verify accuracy of the total customer pool

* Facilitated the customer renewal process for the Americas, handling tasks such as sending contract agreements, pricing, negotiations, licensing, processing purchase orders, and sending renewals to close* Owned upsells, migrations, captioning, training, usage, customer inquiries, etc.* Maintained accurate customer information and data quality within Salesforce* Worked cross-functionally between sales, customer success & support, legal, and finance, focusing on building customer loyalty to reduce churn.* Led and organized Quarterly Business Reviews for the Renewals Team, driving operational improvements* Managed internal documentation updates for various sections to ensure up-to-date and accurate information* Created ad hoc reports and completed independent projects as assigned by management to increase team performance, process efficiency, promote customer satisfaction, and lower customer renewal risk

Pittsburgh Pa

* Efficiently managed customer accounts, delivery schedules, and market reports daily utilizing Salesforce* Collaborated cross-functionally with title/registration, trades, finance, customer support, and other teams to resolve customer inquiries promptly* Coordinated closely with the logistics team to ensure deliveries were scheduled accurately and on time* Tracked and followed up with routes and deliveries using JIRA ticketing system & Carvana App* Proactively problem-solved to meet customer delivery needs amidst delays and conflicts* Conducted superior training sessions for Customer Advocates, Team Leads, and Lot Detail Attendants

Pittsburgh Pa

* Provided an exceptional customer car buying experience* Earned a 4.8 out of 5-star rating from customers of over 600 deliveries* Outlined title/registration paperwork, financing options, warranties, contracts, etc.* Assessed vehicle and value per company standards when purchasing from the public

Bachelor'S Degree, Human Resource Management & Technology

Associate'S Degree, Business, Management, Marketing, And Related Support Services