Manager of Merchant Performance and Onboarding Department; Oversees day to day operations of all Client Support and Merchant Onboarding functions for organization; Sales Engineering and API Integration Specialist; Internal Sales Process Building; Salesforce System Administration Team Management in regards to Lead Generation, Sales Pipeline, Client Requests and Reporting; Merchant Account and Product Configurations; Lead on Client Account Management across organization.

Manage a team of 7 in the uSupport Department of UGA Finance (Client Support and Success). Personally architect and oversee implementation of all technical client integrations to uPortal360 platform. Working to document all processes, policies, and procedures for UGA Finance internally, and bolstering the client and consumer facing documentation of UGA Finance.

Continued work to improve Apply.uportal360.com (Direct to Consumer credit application platform). Added features to go from application approval, selecting payment options, taking Autopay information, and integrated DocuSign directly into the application. Also helped implement a Kubernetes infrastructure in our web stack, built a Keycloak Authentication server and a custom User SPI to integrate with Salesforce logins, launched the companies 3rd largest client in company history, and developed… Show more Continued work to improve Apply.uportal360.com (Direct to Consumer credit application platform). Added features to go from application approval, selecting payment options, taking Autopay information, and integrated DocuSign directly into the application. Also helped implement a Kubernetes infrastructure in our web stack, built a Keycloak Authentication server and a custom User SPI to integrate with Salesforce logins, launched the companies 3rd largest client in company history, and developed customized technical solutions to keep our clients businesses operating during the national lockdown due to COVID-19. Show less

Provided technical software development consulting to improve on and expand UGA Finance's JavaScript, Java, and Salesforce ecosystem. Created UGA Finance's first Direct to Consumer credit application platform that is now a flagship product of the company.

Software architect and developer at Maply. Built and actively maintain the Maply Android app (reached #9 in Trending Event apps in Google Play Store), Maply's MapBuilder web app (licensed to the University of Missouri), and Maply's embeddable JavaScript plugin, maply.js. Also contributes to Maply's iOS app development. Specializes in JavaScript + HTML + CSS development in the Angular framework for building smooth and functional user interfaces for desktop and mobile web apps, while other skills… Show more Software architect and developer at Maply. Built and actively maintain the Maply Android app (reached #9 in Trending Event apps in Google Play Store), Maply's MapBuilder web app (licensed to the University of Missouri), and Maply's embeddable JavaScript plugin, maply.js. Also contributes to Maply's iOS app development. Specializes in JavaScript + HTML + CSS development in the Angular framework for building smooth and functional user interfaces for desktop and mobile web apps, while other skills include: Firebase NoSQL database management, Firebase Cloud Function scripting in NodeJS, Hybrid Application Development using AngularJS to build Android apps, Swift development in Xcode, extensive API Integration experience, JavaScript plugin development and distribution, GitHub repository management, and cPanel Domain + Hosting management. Show less

Consultant for startups in the business development stage (above $20mil in funding) to improve their usage of the Salesforce.com platform. Skills include: developing custom solutions to accommodate client's specific business needs, automating client's business processes, improving client's customer retention by tracking digital marketing campaigns, and improving their experience and productivity with specialized workflows and Visualforce apps on the Salesforce platform.

Developed software and automated business processes in the Salesforce.com Platform as well as developed web applications in the Java Spring Boot platform. I was given requirements for end user tools or processes needed by various departments of UGA and tasked with building them. In Salesforce.com, I used Salesforce development (Apex programming, Visualforce UI components) to build tools or processes as expected and tested them in a sandbox environment. The developed software was then tested by… Show more Developed software and automated business processes in the Salesforce.com Platform as well as developed web applications in the Java Spring Boot platform. I was given requirements for end user tools or processes needed by various departments of UGA and tasked with building them. In Salesforce.com, I used Salesforce development (Apex programming, Visualforce UI components) to build tools or processes as expected and tested them in a sandbox environment. The developed software was then tested by other members of our development team, and upon management approval, deployed to our production environment to assist the company's needs. In Java Spring Boot, I developed JSP pages and custom Java controllers with Salesforce's Enterprise API to allow our clients to safely interface with our Salesforce.com database through a clean interface. Show less

Projects I worked on included creating dynamic credit decisioning tools, the development of dynamic HTML client invoice forms and monthly statements for customers, using data loader to manipulate large amounts of Salesforce information, and provided phone troubleshooting support for our uPortal web application to clients of UGA and their consumers.

My responsibilities included answering phone calls for the football office and directing them as needed, as well as packaging and distributing recruit content.