Zack Johnson Email & Phone Number

Leander, Tx, Us

Austin, Texas, United States

Austin, Texas Metropolitan Area

• Interviewed, hired, supervised and trained 4-10 Member Service Representatives (MSRs); delegated responsibilities, evaluated performance and mediated conflicts while maintaining operational excellence throughout the branch • Coached and mentored associates while overseeing annual performance processes, developing staff for upward career mobility • Developed and implemented improvement measures that refined activities within the scope of the center • Achieved top recognition by expanding client base through hunting for new opportunities within the business and consumer markets • Utilized analytical skills in evaluating and recommending financial products, services and offerings to prospective clients of all types, delivering impressive presentations that brought in new deposit growth as well commercial lending loans • Performed various audits, monitored monthly expense controls, cash flow and revenue, implementing effective work flow systems • Consistently surpassed customer service goals; assisted MSRs with transactions during peak volume periods as needed

Austin, Texas Metropolitan Area

• Built profitable growth and operational efficiencies through loan acquisition, deposits and new business development • Provided on-the-spot coaching; established new performance measures and expectations for MSRs • Analyzed departmental/branch trends; outlined opportunities and developed strategies for solutions for peak performance • Led by example, trained, coached, mentored and supervised MSRs; performed extensive problem solving and handled customer escalations, preparing associates for future roles as well as ensuring associates balanced at the end of each shift

Austin, Texas Metropolitan Area

• Provided pristine customer service, ensuring support, profitability and high quality service operations were met on every level • Opened and serviced a wide variety of accounts, including fiduciary, trust and business accounts; submitted loan and home equity applications and referred members to Wealth Management • Maintained needed branch cash levels and ensured MSRs stayed within limit guidelines and adequate funds to operate efficiently

Austin, Texas Metropolitan Area

• Assisted customers in every way possible; helped with deposits, check cashing, savings, saving bonds, foreign drafts, safety deposit entrance/exit, fraud inquiries, and loan and credit card payments • Prepared money orders, cashier’s checks, check ordering/reordering, encoding of daily checks, filing, account verification, research, coin shipments, processed checks and debit card orders • Researched out-of-balance situations immediately; processed correctly and made note of error

Austin, Texas, United States

• Assisted customers in every way possible; helped with deposits, check cashing, savings, saving bonds, foreign drafts, safety deposit entrance/exit, fraud inquiries, and loan and credit card payments • Prepared money orders, cashier’s checks, check ordering/reordering, encoding of daily checks, filing, account verification, research, coin shipments, processed checks and debit card orders • Researched out-of-balance situations immediately; processed correctly and made note of error

Education record

Education record

Education record