Experienced Professional with a demonstrated history of working in the wireless telecommunications industry. Results-oriented professional and innovative thinker who thrives in dynamic, challenging business environments. Recognized for achieving successful outcomes for my customers while managing multiple priorities to ensure a positive experience.

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Leader that creates a tradition of success within the organization. My passion, commitment to learning, growing as a sales leader has assisted in the development of business solutions and promotional opportunities for myself and team. My mission is to continue to drive both employee and customer experience by establishing a culture to provide innovative, creative solutions to benefit everyday employee and business needs.

Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Sales Results: Meet and exceed quota and revenue objectives. Lead store/kiosk in sales, accessories, handsets, enhanced services, and customer renewals. Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team. Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store/kiosk and provide hiring and promotion recommendations, and initiate disciplinary action, as appropriate. Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Deliver exceptional customer experience that will position VZW as the market leader. Act as first level of contact for customer escalation issues. Ensure that customers are greeted and properly handled in a timely manner.Training/Meetings: Responsible for thorough knowledge of all kiosk functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable training/meetings.

Sales Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals. Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Act as first level of contact for customer escalation issues. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable training/meetings.

•Actively listen to customers and then sell solutions that are exactly what they need.•Excite customers about how new solutions can affect their lives.•Teach customers the best things about their products so they can immediately enjoy them.•Build customer relationships-earn their loyalty and trust.•Use your passion for technology and resourcefulness to generate sales.Sales Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals. Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Act as first level of contact for customer escalation issues. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable training/meetings.