Zak Fleming Email and Phone Number
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Zak Fleming personal email
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An experienced Customer Success Manager with a demonstrated history of thriving in the roiling sea of change; the only constant in today's Enterprise Software industry.Accurate, reliable, diligent and focused on service excellence.I'm a driven and enthusiastic team player; an experienced communicator, interfacing with C-level to individual contributors located all over the globe (Israel,India, Japan, etc.). Years of selling complex software solutions, have galvanized my focus on business outcomes. Skilled in Customer advocacy, Software as a Service (SaaS), Sales professional, Enterprise software account management, and with a strong academic foundation in Physics (Bachelor of Science (B.Sc.)).
Tenable
View- Website:
- tenable.com
- Employees:
- 2322
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Principal Customer Success ManagerTenableNorth Sydney, Nsw, Au
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Federal Govt. Customer Success ManagerTenable Jan 2022 - PresentCanberra, Australian Capital Territory, Australia
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Strategic Customer Success ManagerTenable Apr 2019 - Jan 2022Melbourne, Victoria, Australia
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Premier Customer Success ManagerMicro Focus Nov 2017 - Feb 2019Melbourne, AustraliaThe role of a Premier Customer Success Manager is as a named strategic account manager for customers with contract values $500K+ USD, ACV. Three within Australia; a Major bank, a Major retailer and Delivery Company; Two in the Asia Pacific region a Major Airline and HP First.Core competency is as a customer advocate. Aligning customer application owners and Micro Focus teams. Building stellar working relationships with stakeholder throughout customer organization.• Increased my customer satisfaction index score by 25% by end of FY18.• Delivered a major Data Centre Migration to Amazon for existing Micro Focus SaaS customers. 300 customers, 6 products over a 12 month project in FY18 as a regional project manager.• Increased new SaaS revenue in South East Asia region to $400K USD (FY18) from $100K USD (FY17).• Overachieved the Asia Pacific Region Enterprise Software subscription renewals for FY18 by 40%. -
Customer Success ManagerMicro Focus Sep 2017 - Jan 2019Melbourne, Australia
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Customer Success Manager, Asia-Pacific & JapanHewlett Packard Enterprise Sep 2016 - Sep 2017Melbourne, AustraliaAsia-Pacific & Japan WW role; one-to-many account management, delivered through partner channel at scale, 200+ customers (5 to 150K USD, ACV) Working with partners to increase visibility and accountability of the cloud managed service delivery model; consisting of enablement, deal/renewal risk management and support escalation. -
Account ManagerHewlett Packard Enterprise Nov 2015 - Sep 2016Melbourne, AustraliaAligning with Business Partners, 99% of my FY15 business was purposely directed through B2B partners, to foster collaboration and improve the local sales eco system.Significant Sales Achievement:$160K USD - Australian Minerals giant, license win back.$80K USD - New badge Financial Services, license win.I developed a standardised sales approach, to create a predictable iterative sales cycle from lead generation - remote product demonstration - to closing. Closing deals SA, WA, TAS, NSW, QLD and NZ without requiring travel.Melbourne Chapter leader for the Vivit Worldwide, an independent organisation to promote HPE within its customer base. Providing education services and organising events.
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Account ManagerHp Nov 2014 - Nov 2015Melbourne, AustraliaA significant new label win with a major betting agency, $233K USD in license sales and $46K USD in first year support with ADM Performance Lifecycle with Network Virtualization.Developed and proposed, The Partner Assisted Sales Strategy (The PASS); a best practise approach which has been evolving with the partner sales landscape. Developing systematically what works and trying new approaches to build business. The main intention is increased HP-partner/HP-customer interaction, to decrease churn and develop a best approach. An agile approach to selling; build incrementally, grow features over time, do the simplest thing possible & valuing feedback.Working cross BU, involving HP stake holders from monitoring, security, finance and renewals. ‘EE - Exceeds Expectations’ rating on my yearly review, 2nd highest on the scale. -
Sales Associate To TelstraCisco Mar 2014 - Sep 2014Melbourne, AustraliaSales associate working for Cisco Systems, embedded within Telstra Business to promote preference Cisco technologies. -
Territory ManagerWhiteley Corporation May 2012 - Dec 2013Melbourne, Australia
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Sales RepresentativeWhiteley Corporation May 2012 - Sep 2012
Zak Fleming Skills
Zak Fleming Education Details
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Physics
Frequently Asked Questions about Zak Fleming
What company does Zak Fleming work for?
Zak Fleming works for Tenable
What is Zak Fleming's role at the current company?
Zak Fleming's current role is Principal Customer Success Manager.
What is Zak Fleming's email address?
Zak Fleming's email address is zak.fleming@hp.com
What is Zak Fleming's direct phone number?
Zak Fleming's direct phone number is +614381*****
What schools did Zak Fleming attend?
Zak Fleming attended University Of Wollongong.
What are some of Zak Fleming's interests?
Zak Fleming has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Health.
What skills is Zak Fleming known for?
Zak Fleming has skills like Market Development, Sales, Sales Operations, Sales Presentations, Account Management, Salesforce.com, Office Administration, Employee Training, Physics, Network Architecture, Sales Process, Solution Selling.
Who are Zak Fleming's colleagues?
Zak Fleming's colleagues are Ryan Waters, Neeku S., Leslie Juárez, Mahmoud Salman, Cissp, Ramsay Leigh, Ahmed Az, Chris Pyle.
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