Zak Fleming Email & Phone Number

North Sydney, Nsw, Au

Canberra, Australian Capital Territory, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

The role of a Premier Customer Success Manager is as a named strategic account manager for customers with contract values $500K+ USD, ACV. Three within Australia; a Major bank, a Major retailer and Delivery Company; Two in the Asia Pacific region a Major Airline and HP First.Core competency is as a customer advocate. Aligning customer application owners and Micro Focus teams. Building stellar working relationships with stakeholder throughout customer organization.• Increased my customer satisfaction index score by 25% by end of FY18.• Delivered a major Data Centre Migration to Amazon for existing Micro Focus SaaS customers. 300 customers, 6 products over a 12 month project in FY18 as a regional project manager.• Increased new SaaS revenue in South East Asia region to $400K USD (FY18) from $100K USD (FY17).• Overachieved the Asia Pacific Region Enterprise Software subscription renewals for FY18 by 40%.

Melbourne, Australia

Melbourne, Australia

Asia-Pacific & Japan WW role; one-to-many account management, delivered through partner channel at scale, 200+ customers (5 to 150K USD, ACV) Working with partners to increase visibility and accountability of the cloud managed service delivery model; consisting of enablement, deal/renewal risk management and support escalation.

Melbourne, Australia

Aligning with Business Partners, 99% of my FY15 business was purposely directed through B2B partners, to foster collaboration and improve the local sales eco system.Significant Sales Achievement:$160K USD - Australian Minerals giant, license win back.$80K USD - New badge Financial Services, license win.I developed a standardised sales approach, to create a predictable iterative sales cycle from lead generation - remote product demonstration - to closing. Closing deals SA, WA, TAS, NSW, QLD and NZ without requiring travel.Melbourne Chapter leader for the Vivit Worldwide, an independent organisation to promote HPE within its customer base. Providing education services and organising events.

Melbourne, Australia

A significant new label win with a major betting agency, $233K USD in license sales and $46K USD in first year support with ADM Performance Lifecycle with Network Virtualization.Developed and proposed, The Partner Assisted Sales Strategy (The PASS); a best practise approach which has been evolving with the partner sales landscape. Developing systematically what works and trying new approaches to build business. The main intention is increased HP-partner/HP-customer interaction, to decrease churn and develop a best approach. An agile approach to selling; build incrementally, grow features over time, do the simplest thing possible & valuing feedback.Working cross BU, involving HP stake holders from monitoring, security, finance and renewals. ‘EE - Exceeds Expectations’ rating on my yearly review, 2nd highest on the scale.

Melbourne, Australia

Sales associate working for Cisco Systems, embedded within Telstra Business to promote preference Cisco technologies.

Melbourne, Australia