• Ensure company policy and Brand Equity Standards are followed.• Optimize profits by controlling food, beverage, and labor costs.• Hiring, training, developing and scheduling new hourly team members.• Provide excellent customer service through active listening on every interaction.• Increasing sales by ensuring guest satisfaction and prompt problem resolution• Maintain an overall management style in accordance with established best practices.• Provide leadership and direction to all team members to ensure efficient operation• Ensure food quality and availability and supervise all beverage purchasing.• Prepare and present hourly team member performance reviews.

• Identified their needs and taking strategic action in a timely manner.• Processed sales transactions with customers to ensure pricing is accurate.• Resolved customer complaints, guided them and provided relevant information.• Tracked transactions on balance sheets and reported any cash draw discrepancies.• Issued receipts, refunds, gift cards, and rain check coupons. • Processed merchandise returns, exchanges, and gift card refunds.• Troubleshoot and resolve customer issues using computer desktop applications.