Zachary Sweet Email & Phone Number

Stevens Point, WI

• Trained new customers on various software operations through long-form online training sessions.
• Troubleshot and resolved customer service calls as they entered the service call queue.
• Achieved consistently high scores on customer feedback surveys from training sessions and service calls.

Nelsonville, WI

• Ordered, tracked, and organized inventory for two café locations
• Trained incoming baristas on advanced brewing processes, espresso, and service standards
• Built a monthly Tasting Room schedule and solved scheduling issues as they arose

Central Wisconsin

• Served hand-crafted cocktails and specialty brews from a selection of 67 taps.
• Built and maintain guest relationships to provide exceptional customer service.
• Achieved Cicerone Beer Server Certification (Currently studying to achieve Certified Cicerone).

University Of Wisconsin - Stevens Point

My main responsibility in this position is to manage all of the inventory and stock of the Basement Brewhaus and complete weekly and daily orders to ensure that the Brewhaus has all of the products required for daily operation. As part of the management team, I also assist with hiring activities and making general managerial decisions for the Brewhaus..

Appleton, Wisconsin

-Create and deploy market research survey then analyze results and present them to key marketing stakeholders-Analyze competitor's social media activity as well as Miller's social media activity and create report based on findings-Inspect elements of Miller's eCommerce site and present top-level suggestions for improvement-Participated in web site redesign.

Stevens Point, Wisconsin

In this position I worked at my own station and my primary task was entering the data from purchase orders into a Microsoft Excel document and filing the purchase order sheets alphabetically in the appropriate cabinet. If this task was complete each day I scanned old files into Adobe Acrobat and saved the files to the University's inventory system. After.

Stevens Point, Wisconsin

Sell and print tickets for events handled by the University Information and Tickets office. Answer phones and answer any questions about campus or the general area. Provide customer services to students and public.

I was required to have knowledge of all products in my department as well as the sales techniques of the company. Additionally, I contacted customers and managed product in my area. Along with sales, I worked as a customer service representative processing returns and exchanges as well as answering the phones.

I cleared and reset tables after customers left. In this position I was also required to keep water glasses filled and occasionally help to prepare salads.

Bachelor'S Degree, Business Administration - Marketing, Minor: Web And Digital Media Development, Junior

General Studies

Education record