Zena Thomas Email & Phone Number

Hamilton, On, Ca

Stoney Creek, On

Council members consult with clients either over the phone or in person, allowing them to share their industry knowledge and expertise on a variety of subjects. Companies can range from Fortune 500 to non-profits, from Hedge Funds to Investment Companies. As a member I share my expertise in areas such as Community and Home Health Care, sales expertise, and sales training.

Southern Ontario - Niagara To Toronto

Kitchener, On

Committed to the provision of comprehensive home health care and accessibility solutions for a wide variety of clients from children to elderly adults.Providing customized solutions for the most complex seating and positioning systems.Manage all aspects of branch operations including financial, HR, administration, sales staff, Service Centre and warehouse.Develop strategies to continually improve customer acquisition and retention and deliver unparalleled customer care.Increased… Show more Committed to the provision of comprehensive home health care and accessibility solutions for a wide variety of clients from children to elderly adults.Providing customized solutions for the most complex seating and positioning systems.Manage all aspects of branch operations including financial, HR, administration, sales staff, Service Centre and warehouse.Develop strategies to continually improve customer acquisition and retention and deliver unparalleled customer care.Increased monthly branch revenues by over 600% in 10 months. Show less

Kitchener, On

Managed branch operations for 3 locations in Waterloo Wellington. Oversaw all areas of Human Resources, budget and finance, quality assurance and information systems. • Developed and executed all business strategies that lead to increased branch revenue of 300% in just under 3 years, through quality initiatives, exceptional client experiences and contract negotiations• Integrated and implemented all quality initiatives from the National Development Centre (Home Office) and local… Show more Managed branch operations for 3 locations in Waterloo Wellington. Oversaw all areas of Human Resources, budget and finance, quality assurance and information systems. • Developed and executed all business strategies that lead to increased branch revenue of 300% in just under 3 years, through quality initiatives, exceptional client experiences and contract negotiations• Integrated and implemented all quality initiatives from the National Development Centre (Home Office) and local health authorities (CCAC) to ensure exceptional client experiences to achieve measurable KPI’s, including client satisfaction, start of service, no wait times, quality of service• Achieved a 30% reduction in turnover and a 30% reduction in hiring costs as a result of design and implementation of an Employee Engagement program and Employee Forum Group• Promoted Bayshore Home Health branding through participation in local healthcare and business committees as well as community events such as Hike for Hospice, senior trade shows and family elderly education events• Increased revenues from $2.4 million to $8.0 million over a 5-year period by successfully negotiating large contracts through local health authority, competitive Service Provider partners and private business Show less

Mississauga, On

Managed all operational, budget and sales functions for the Mississauga Branch for both the private care division and the staffing relief division, covering a territory from Stoney Creek through to Brampton • Worked with Government contracts, RFP’s and purchasing departments for national and local contracts for staffing relief increasing sales by 100%• Increased awareness of We Care in the community through extensive networking campaigns and programs such as community health and… Show more Managed all operational, budget and sales functions for the Mississauga Branch for both the private care division and the staffing relief division, covering a territory from Stoney Creek through to Brampton • Worked with Government contracts, RFP’s and purchasing departments for national and local contracts for staffing relief increasing sales by 100%• Increased awareness of We Care in the community through extensive networking campaigns and programs such as community health and wellness clinics and National Brand shows.• Delivered a new branding strategy in the marketplace to help We Care achieve their goal as being recognized as the #1 supplier of private home care• Created a new mainstream approach to presenting our services by creating a branding strategy which resulted in higher client satisfaction and increased revenue Show less

Mississauga, On

Managed all operational, budget and sales functions for the business training division and facilitator led workshops• Increased business 40% over previous year within first 5 months• Increased Government and Healthcare business by 300% in first 2 years• Developed and implemented a sales and telesales marketing plan, and sales training program, to increase business, market share, and name awareness in all major markets, focusing on Education, Government and… Show more Managed all operational, budget and sales functions for the business training division and facilitator led workshops• Increased business 40% over previous year within first 5 months• Increased Government and Healthcare business by 300% in first 2 years• Developed and implemented a sales and telesales marketing plan, and sales training program, to increase business, market share, and name awareness in all major markets, focusing on Education, Government and Healthcare.• Created a National Sales Account strategy program• Increased revenue by over 200% as a result of development of an email and fax delivery program to targeted markets. • Developed and implemented annual forecasts and budgets Show less

Hamilton, On

Oversaw operations and profitability of 70% of CDI’s branch offices in Canada• Developed and implemented a new branch opening strategy that resulted in branches turning an operational profit within 3-5 months against a company standard of 9-12 months• Prepared annual budgets for each branch that decreased expenses by 15% and increased profits by 20%• Realized a 250% increase in sales as a result of design, development and implementation of a National Training Program for sales… Show more Oversaw operations and profitability of 70% of CDI’s branch offices in Canada• Developed and implemented a new branch opening strategy that resulted in branches turning an operational profit within 3-5 months against a company standard of 9-12 months• Prepared annual budgets for each branch that decreased expenses by 15% and increased profits by 20%• Realized a 250% increase in sales as a result of design, development and implementation of a National Training Program for sales and customer service staff • Developed a National Account marketing program which resulted in closing large national contracts deals • Hired, trained and motivated highly qualified Management, Sales, Customer Service and Telemarketing staff, with exceptional record of staff retention and promotion • Restructured non-profitable branches outside of personal portfolio, by leveraging sales initiatives on profitable opportunities Show less