Zena Tailor Email & Phone Number

Atlanta, Georgia, US

Box Hill, VIC, AU

London, England, GB

Amersham, London, GB

• Supporting the CEO in day to day administration of the organization.
• International travel arrangements, visa processing, scheduling and organising meetings, arranging correspondence from the CEO to businesses, monitoring and addressing the CEO’s emails whilst he is away on business and.
• Arrange the monthly meetings for our shareholders, providing them with all the necessary support and materials.
• Provide support to the Human Resources department, producing offer letters, contracts, requesting references and controlling the company sensitive information.
• Oversee the managing of the company busy switch board and providing support to where required, answering calls in friendly and professional manner and taking detailed messages if necessary.
• My achievements here at ZippCard, has been the on-going learning about what is required for our overseas HR staffing recruitment & company rules and regulations. Making all the arrangements for the company monthly.

London, England, GB

• Duties were data entry and providing relevant statistics for my contractor (negotiator to get competitive rates with hoteliers) to take away on business trips, to get the best possible wholesale rate from Hoteliers.
• Arranging meetings with hoteliers for the contractor.
• Was in charge of providing daily room night statistics for the UK and Ireland using MS Excel. This involved managing the data on the company system and to provide reconciliation of the booking and sale statistics for a.
• Responsible to resolve and manage the day to day hotel business relationships in a concise professional manner and ensure we minimized any losses to the Company.
• Drawing up contracts relating to our company terms and conditions with our hotelier partners and feed them onto our live system for rate to be shown to our reservations team and the public through our website.
• Main achievement here was to be seen as higher level of staff, to provide training and also my quick learning curve to master the system.

• This role helped me gain my main administration skills. I was in charge of travel arrangements for all the company employees, ensuring they had followed the relevant guidelines in booking their business trips.
• Would to need negotiate rates with the airlines & hoteliers internationally to ensure we received the best guaranteed rates and rooms available at our disposal.
• When required I would manage the reception and the switchboard, carrying out daily administration duties and supporting the accounts department.
• Main achievement with I-flex was single handedly arranging our board meeting from renting the room to catering organization, this proved to be a success all around.

• My main duties for working in customer services for Medinland Travel was taking incoming calls from our clients, dealing quickly and efficiently with their queries/ complaints in a professional manner.
• I was in charge of checking every morning the overnight call messaging service and arranging call backs wherever necessary.
• Responding by email, letter and fax to any correspondence that came through, regarding our clients holidays.
• Main achievement was to be involved in the training of new colleagues and showing them how we would deal with complaints/ queries following the company’s terms and conditions.

• Would sort out the daily post and log all incoming post on our internal CRS systems so we could log all complaints making sure that they were responded to in the time scale and regulations provided by ABTA.
• Liaising with representatives in the particular resort so that we could get more information on any complaints lodged, also with any telephone queries which we received.
• My main achievements in this position were that I was able to develop my Customer Service skills and build up my confidence in dealing with difficult customers.

Nvq, Ba- Ticketing

Gnvq Advanced, Leisure And Tourism

Gcse'S