Zen Newman Email & Phone Number

Spokane, WA, US

San Francisco, California, US

Atlanta, Georgia, US

• Implemented Gainsight from the ground up across three functional Customer Success teams including implementation, tech-touch and high touch channels. In doing so, I utilized the full scope of Gainsight NXT features to.
• Tailored integrations with Salesforce, Zendesk, Gong and S3 buckets to pull high volumes of customer data relating to sales, subscriptions and product utilization to aid in driving customer outreach, CSM decision.
• Built and implemented health scorecards to model customer risk at different stages of the customer lifecycle.
• Migrated NPS surveys from a legacy system into Gainsight to make Gainsight the source of truth for customer feedback.
• Used Data Designer to create complex models of program efficacy, customer health and client segmentation to support a feedback loop of action and learning across Customer Success.
• Designed multi-touchpoint programs in collaboration with our tech-touch team to interact with accounts at scale while surfacing high risk accounts for additional follow up.

Budapest, HU

• Served as the sole admin for Bitrise's Salesforce instance as well as their entire sales tech stack. Exercised primary strategic and creative judgement over all design and technical decisions in the sales tech stack in.
• Rearchitected a high volume of legacy automation into a cohesive framework of flows that were able to grow with the needs of the business.
• Integrated and managed data flow between Salesforce and Outreach, Gong, Marketo, OwnBackup, Hero, Apollo, Clearbit, Zoominfo and RingCentral.
• Designed parallel sales processes in collaboration with leadership to support the needs of a global sales force.

Zurich, CH

• Designed Revenue Operations function from the ground up to support the needs of the Sales, Customer Success, Marketing and Executive Teams. Applied a combination of human centric process design and technological.
• Directly administered Salesforce, Gainsight, Outreach, Zoominfo, and Clearbit with an additional focus utilizing Chargebee, Maketo and Metabase to support essential business functions.
• Integrated numerous systems into Salesforce to boost efficiency and data visibility. Integrations include Chargebee, Marketo, Clearbit, Gainsight, OwnBackup, and Zoominfo.
• Designed custom lead routing and customer routing logic in Salesforce using Flows, Process Builder and other automation methods.
• Laid out Salesforce application architecture from scratch as the sole SME for system design and performance.
• Built systems that were resilient in the face of high data volumes with data operations frequently effecting hundreds of thousands of records at a time.

Atlanta, GA, US

• Expanded upon my work in Salesforce as a Sales Operations Specialist to turn Salesforce into a strategic source of truth for the organization.
• Addressed system wide data integrity issues to improve trust Salesforce across the company.
• Trained Sales, Account Management, Client Implementation and other end users in system usage and periodic updates.
• Consolidated workflow rules into an organized collection of processes using process builder.
• Enhanced end-user interface using screen-flows to provide information dynamically for internal and community users alike.
• Made a full redesign of our broker facing community taking advantage of the lightning framework to deliver an improved experience and functionality.

Atlanta, GA, US

• Expanded the use case for Salesforce across five functional teams as a place of truth for all things client related. In doing so, utilized Salesforce’s declarative and programmatic features to replace, automate and.
• Built out the client onboarding workflow in Salesforce from spreadsheets allowing the team to benchmark resource requirements for the first time
• Utilized communities to consolidate channel partner performance information reducing processing time by 50% while making the information more accessible to partners
• Configured new Lightning applications to speed transition from Classic to Lightning Experience
• Developed custom sales performance tracking application using declarative customizations, Apex and Visualforce
• Designed and implemented sales analytics framework to provide key insights to end users and executive decision makers

Seattle, Washington, US

• Channel MarketingBuilt referral partner program at PipelineDeals from the ground up creating a strategic lead channel supplying 8% of new revenue. Built, educated, and motivated PipelineDeals resellers through a.
• Generated a 25% M/M growth in leads with a 20% increase in associated closes
• Developed mass communications to drive partner engagement with PipelineDeals sales technologies
• Aggressively prospect for new referral partners including sales coaches, marketing consultants, and industry groups leading to a 30% growth in referral partners in four months
• Reach out and develop strategic alliances with industry partners to drive targeted lead channels and improve companies strategic position relative to competitors.
• Worked directly with the Director of Sales, Product team, and the Chief Revenue Officer to move strategic opportunities forward. Sales OperationsIn addition to the referral partner channel I’ve taken on ownership of.

Seattle, Washington, US

As an Account Executive with PipelineDeals I was part of a small and rapidly evolving sales team. In the effort to accelerate growth within the company, I had to rapidly adjust to changed in sales strategy and product direction. In the process, I pushed new prospecting methodologies to create and increasingly outbound approach to my sales pipeline..

Seattle, Washington, US

• PipelineDeals is a sales technology company dedicated to building a CRM to help companies start, develop and grow their business relationships. As a Marketing Analyst at PipelineDeals I develop and optimize our most.
• Edited ad copy and campaign specific landing pages for search engine marketing.
• On and off site search engine optimization including HTML, rich content and keyword strategy.
• Create regular written content for the PipelineDeals blog and guest submissions.
• Manage the affiliate program by developing a network of value added resellers.
• Produce weekly sales development webinars for clients in trial.

• Dex Marketing Consultants are ambassadors of Dex's portfolio of local marketing solutions and drivers of customer facing business objectives. With Dex, I develop targeted marketing campaigns taking into account client.
• Designed industry leading multiplatform marketing campaigns for small and medium sized businesses including online, mobile, and print mediums.
• Developed locally targeted marketing campaigns to reach clients ideal customer demographics.
• Utilized Marketing analytics to find opportunities to improve and grow marketing campaigns.
• Educated customers on rapidly changing marketing solutions and trends.
• Identified key areas to improve customer visibility.

Auburn, WA, US

• As an Account Manager with Oak Harbor Freight Lines, I maintained and grew a sales territory covering Idaho, Washington and Eastern Oregon and generating $1.5 million in revenue annually through inside sales. In the.
• Maintained sales territory generating more than $1.5 million per year.
• Grew sales through new client acquisition and increased account penetration by 18% year-over-year.
• Developed relationships with key regional accounts to ensure regional profitability.
• Partnered with operations and account decision makers to guarantee profitable outcomes for all parties.
• Designed custom marketing tools and flyers to penetrate underdeveloped market segments.