Owner
Marketing Endeavors is dedicated to conducting in-store assessments of front-line service providers and the overall customer experience. Our findings are used to enhance employee training, improve customer service, and optimize physical locations.Oversee all research activities while working with with Tempur-Pedic, Humana, Citizens Bank, Churchill Downs, Sun Tan City, E.ON U.S., and many others. Develop and implement research programs designed to overcome crucial business challenges facing our clients by providing insightful feedback about the customer experience. Coordinate mystery shopping, telephone interviewing, web surveys, and other large-scale data collection methods. Translate findings into training improvement strategies.