Zack Nelson Email & Phone Number

San Mateo, Ca, Us

South San Francisco, California, Us

San Mateo, California, Us

San Mateo, California, Us

Served as lead engineer for user supportBuilt custom policies and configuration profiles in Jamf to effectively manage compliance standards.Built and deployed endpoint protection and response via SentinelOneRan weekly team meetings for support and automation.

San Mateo, California, Us

Managed SSO through Okta, and Mac endpoints through Jamf Pro.Monitored network traffic and Access Point configuration through Aruba Central.Managed sales tools such as Zoom, Ringcentral, Outreach, Salesforce, and Zoominfo on an administrator level.Activated and connected API integrations for core business applications such as Docusign, BambooHR, and Lever.Supported all business units with IT needs; from tech support, all the way to application procurement and administration.

Palo Alto, California, Us

Lead and own projects utilizing resources from both the Support and Operations team to increase the company’s security posture on employee-used machines by transitioning users to more secure devices.Keep security and infrastructure related projects on a clear path, valuing the importance of keeping a critical timeline on urgent technical projects by keeping project resources focused and key stakeholders updated.Develop presentations for executive leaders to provide them with the information for informed, secure, business conscious decisions on managed projects.Create and deploy role-based security groups in SSO platforms like Okta and OneLogin to provide a stronger security posture.Manage API access to enable auto provisioning of accounts inside SSO to streamline license management workflows.Source and maintain our SaaS Management application to consolidate software spending by 40 percent, and total application stack by 30 percent.Source and manage vendor security and compliance data; ie. GDPR, CCPA, SOC 2 Type 2 etc.Create and manage the employee application catalog to ensure employees have a clear workflow in place to request application access.Administer applications such as G Suite, Office 365, Azure AD, Jamf Cloud, Okta SSO, and Atlassian JIRA and Confluence.Manage zoom rooms via the zoom admin console and updates for the machines for more than 30 rooms.

Palo Alto, California, Us

Created and maintained IT best practices (such as creating standards for hardware and software) that scaled with a fast-paced growing organization.Managed projects that ranged from office build outs/moves, to application vetting and deployment.Built out Carbon Black Defense to serve as the primary antivirus system for the company.Served as the central communication representative for Executive and VIP employees for all IT related tasks.Maintained an efficient ticketing system and triaged ticket SLA’s to improve the IT Support team’s effectiveness by twenty percent.Optimized hardware deployment with tools such as Azure, Intune, and Jamf.Managed both Android and iOS devices via Google Admin and Jamf.

Stanford, Ca, Us

Lead initiative to revamp Stanford Guest House credit card encryption to accept Apple/Google pay.Created and maintained Virtual Machines for MacOS users via VMWare.Managed network database to provision IP addresses to machines on correct VLAN’s.Implemented major architectural changes in various areas across campus such as headlining the department wide migration from Windows 7 to Windows 10, creating a standard imaging process to improve machine turnaround, and maintaining partnerships with Organizations campus-wide to collaborate on implementing efficiencies.Defined hardware standards that improved overall productivity and maximized cost efficiency.Served as SME for oracle OPERA property management system at SLAC.

Pleasanton, Ca, Us

Prepared evaluations of software or hardware and recommend improvements or upgrades.Conferred with staff, users, and management to establish requirements for new systems or modifications.Cut costs for non-profit companies to maximize budgeting.Support small businesses in finding applications that increase efficiency such as G-Suite/Office 365.Maintain Active directory; mixed with Azure and use of domain controllers.Consult companies on server, network, and employee hardware recommendations.