Zoey Mikayla Coppa Email & Phone Number

Charlottesville, Virginia, United States

Administrative coordination in conjunction with a team of account managers to build relationships with program leaders for tour planning and maximizing registrations. To serve in additional functions on an as-needed basis, possibly in other departments, during periods of non-travel to further the WorldStrides mission statement. ✓ Successfully provided support for 4 account managers in coordinating 22 performing festival trips for choral, dance, and instrumental groups throughout the Fall/Spring season for 2023.✓Facilitated onsite support standing in for the account manager role for the San Diego 2023 Heritage Festival at Sea World.✓ Served as a Festival Host for Washington DC 042024 WorldStrides Heritage Festival crafting the performance schedule, coordinating with adjudicators and venue staff, and leading/training on-site team and obtained a 9.3/10 for customer satisfaction.✓ Balanced 5 account managers in coordinating 24 performing Bowl Game/Parade and Heritage Festival events for choral, dance, and instrumental groups throughout the Fall/Spring season for 2024 retaining a survey average of 8.8/10 for customer satisfaction.✓ Provided coverage for November - January 2024 for Carnegie Hall client facing communications for 6 festival events composed of 59 total groups facilitating on-site support for the 032924/033024 Band and Orchestra Weekends (17 Groups and 1450 total participants)

Online

Streaming creative content such as digital media illustration and art Providing entertainment and interaction with a wide audience Managing perks and specific content for subscribers and viewersDeveloping logos and social media art work- Profile Pictures- Banners - Emoticons- OverlaysMaintaining a social media presence Self marketing and promotionsRunning online shops to sell art created on streamManaging and interacting with customers and commissioners on a professional levelOrganizing commission forms and emailing customersSetting up meetings and managing eventsInvoicing and pricing goods and serviceshttps://www.twitch.tv/zmac808

Palmyra, Virginia, United States

Enabling creatives to reclaim their crafts through organizing social media calendars, curating and designing organic content, drafting and editing caption copy, and engaging customers across clients’ platforms. • Managed 4 social media platforms for a local small business alpaca agritourism farm in Virginia. • Spearheaded a social media campaign for National Alpaca Farm Days 2022 which resulted in over 150+ visitors over a 2 day event.

Vienna, Virginia, United States

Meeting the individual needs of each child in the classroom setting by interacting to support play, exploration, and learning. Implementing activities that develop self-esteem, social and academic skills through Frog Street guided lesson plan.• obtained and maintained CPR, 1st aid, and EpiPen certification 6/25/2021• obtained and maintained MAT certification 8/27/2021• Awarded teacher of the month for September 2021 and Classroom of the month for August 2021

Vienna, Virginia, United States

Meeting the individual needs of each child in the classroom setting by interacting to support play, exploration, and learning. Supporting the lead teacher in implementing activities that develop self-esteem, social and academic skills.• obtained and maintained CPR, 1st aid, and EpiPen certification 6/25/2021• obtained and maintained MAT certification 8/27/2021• Awarded teacher of the month for September 2021 and Classroom of the month for August 2021

Remote

• Monitor calls of representatives and ensure they are addressing caller’s needs as per set protocols utilizing SalesForce and VCIC resources. • Verify compliance of call center activities with the prescribed rules and regulation, and offer coaching alongside team supervisors in cases of discrepancies. • Conduct quality assurance evaluations utilizing Verizon Call Center software to identify and identify agents as target achievers and non-achievers and report grading to their supervisors and submit to agents to review. •Monitor daily functions of the call center via Microsoft Teams and Outlook to ensure smooth operation of all activities and resolve issues, if any.• Participate in weekly Calibration sessions with client and supervisors to facilitate discussion.

Remote

• Manage large amounts of inbound and outbound calls in a timely manner following communication “scripts” when handling caller’s needs. •Utilizing SalesForce to research caller issues and questions regarding COVID-19, the COVID-19 vaccine, and scheduling information. • Utilizing multiple scheduling platforms including RedCap and VASE (Vaccine Appointment Scheduling Engine) to schedule residents for their vaccines in a wide range of retail locations across the state of Virginia.

Fredericksburg, Virginia

- Individually averaging est. 8,000-12,800 calls a month in a fast-paced, high-stress, medical environment.- Managed, trained, and supervised a team of 4-6 telephone receptionists to offer policy clarification, troubleshoot patient relations or assistance during calls, and provide guidance when management unavailable. - Administrative duties such as: scheduling and registering appointments using NetPractice and the Electronic Health Records program (EHR) maintaining each doctor's individual and fluctuating scheduling preferences, faxing records in accordance with HIPAA compliance regulations, directing calls, transporting and delivering inter-office mail, transcribing messages from patients, monitoring and reporting patient feedback on clinic services, and assisting workers compensation, insurance, and O.R. facilities in relaying messages to providers, or other office assistance as needed per management. - Essential Worker through COVID-19 continuing to work 5 days a week while office closed to provide consistency and quality patient relations through unprecedented times.

Quantico, Va

• Resolved customer inquiries and complaints• Maintained company values and bolstered brand integrity by offering Marines different venues within MCCS to best fulfill their objectives• Displayed flexibility filling any position needed including FBI academy store, the main exchange, the uniform store, and MR Pilot Program• Effectively built trust and loyalty with customers as a part of a high-performance team• Obtained cash handling along with cash office negative sales and cash depositing experience• Gained familiarity with store opening and closing procedures

Quantico, Virginia

• Resolved customer inquiries and complaints• Maintained company values and bolstered brand integrity by offering Marines different venues within MCCS to best fulfill their objectives• Displayed flexibility filling any position needed including FBI academy store, the main exchange, the uniform store, and MR Pilot Program• Effectively built trust and loyalty with customers as a part of a high-performance team

United States

Science Fiction and LitRPG fiction novella author under a pseudonym. Self-published through Amazon. Science Fiction and LitRPG fiction novella author under a pseudonym. Self-published through Amazon KDP. Individually sold 172 paid units and an additional 55 free ebooks accruing $439.46 in total revenue across my first two titles. Assisted other authors in the editing process of their fiction and nonfiction manuscripts for short stories, novels, and instructional guidebooks.

Quantico, Virginia

Spent six weeks, from 6 to 8 am as a sales associate for a Food and Hospitality/ MR pilot program. Simultaneously collected data while ringing up over 450 transactions generating $2200 in salesInteracted with hundreds of Marines for program feedback and customer service Daily setting up and breaking down of the kiosk Managing/Reporting inventory and stockAwarded Special Act Award for dedication to program.

Stafford, Virginia

Provided quick and efficient service to customers both in store and over the phone. Lead training for new employeesDirected activitiesPerformed repetitive tasksWorked alone and with othersMet strict quality control standardsAnalyzed and compiled dataMade judgements and decisionsMaintained composure under fast-paced, stressful work conditions. Experience with food creation on an assembly line

Honolulu, Hawaii

The Aloha Buddy Club is a program designed for small groups of middle to high school Japanese students (typically 7 to 10 per group). They spend several hours with English-speaking college students. While the group explores downtown Honolulu or the Waikiki area, the students get to practice English conversation with their group leader/ tour guide. Some basic Japanese is preferred knowledge for emergencies.

Honolulu, Hawaii

Provided quick and efficient service to customers both in store and over the phone. Lead training for new employees, directed activities, performed repetitive tasks, worked alone and with others, met strict quality control standards, analyzed and compiled data, made judgements and decisions. Maintained composure under fast-paced, stressful work conditions.

Okinawa, Japan

Helped in the creation, formation, and ground-building of staring up the youth program for the American Red Cross on Camp Foster. Created the name and group motto, dealt with planning, coordinating, and running the events. Taking and organizing the team meeting notes to later email out and post on the group Facebook page. Started as secretary and moved up to president of the group over the time span I volunteered with them. Also received award for service & dedication.

Fpo, Ap

• Plan, prepare, and arrange nutritious meals for children• Perform light housekeeping tasks• Supervise children’s activities• Change diapers of infants• Cared for up to four children at one time; ages ranging from two to twelve.• Certified by The American Red Cross

Okinawa, Japan

Teen Advisory Group for Camp Foster MCCS libraries in Okinawa, Japan. Would organize and coordinate events for teens to parcicpate in to advocate reading and education.

Animal Sciences

Gained experience and knowledge in the field of Animal Science and further pursued my passion in writing. No degree.

High School Diploma, High School Student

Activities and Societies: Harvard Model Congress, Model United Nations, Associated Student Body (Student Government), International.