Zsanett Bodo Email & Phone Number

London, Gb

London, United Kingdom

The Social Element is a global social media agency providing social media solutions to some of the world’s biggest brands. In my latest role as a Lead Social Producer, I conduct tactical day-to-day duties on VIP client accounts valued up to £500K ensuring projects are delivered according to strategy, required quality, approved timelines and agreed project scope. Other key elements of my role entail: • Input into strategic account plans to increase scope of work and to improve solutions provided to clients• Manage senior stakeholder relationships by acting as the main point of contact and by effectively leading inter-agency and client meetings• Liaise with various internal departments to enable effective client relationship and risk management• Manage and mentor other salaried producers by providing ongoing support, continuous training and regular performance review meetings;Improve resource utilisation of producer team by creating efficiencies through process development;• Accountable for scoping all prospective new client projects and for leading client project reviews/audits on existing projects where requested, including conducting feedback sessions, presenting reported findings and making recommendations.

London, United Kingdom

As Project Management Director, I managed a team of 11 to execute objective setting, recruitment, training strategies and continue to drive business growth, whilst managing projects valued up to £1million.Other key elements of my role entailed:• Served as the main client day-to-day interface by consistently explaining complex ideas clearly, managing expectations for delivery and leading client meetings• Identified potential issues that may affect projects and oversaw the implementation of an effective solution• Managed the process for change requests with both internal stakeholders and client decision makers• Accountable for scoping project on-boarding and day to day management, creating, developing and managing the company’s risk management process• Created the company standard as to how team member utilisation on client projects is managed• Conducted regular retrospective reviews to assess how well the project or campaign has been delivered.

London, United Kingdom

As Community Management Director, I managed Senior and Lead Community Managers and re-launched client projects to increase services; I also oversaw new project launches through involvement with the initial launch team, managing operational client communication as needed.Other elements of the role entailed:• Managed online projects for clients, encompassing moderation, engagement, content, strategy and insights• Collaborated with client stakeholders in the development of strategic plans to provide direction to work towards improving projects as required• Recommended process, procedure, approach and system improvements where possible which ensured adequacy, accuracy and increased efficiency• Managed key stakeholders and attended client meetings, strategic planning and training sessions as required.

London, United Kingdom

In this role, I trained and managed a team of community managers, as well as simultaneously managing 6 projects; identifying and executing opportunities to connect with clients, setting up projects valued up to £100k.Highlights from this role include:• Recommended best practices for the benefit of the broader company including community management team work, operations, events and training• Conducted quality control walkthroughs which addressed issues, pre-empted potential future issues and identified areas for improvement when required• Represented the company well when attending meetings with clients and other agencies which ensured regular communication and maintained strong working relationships.

London, United Kingdom

Working on a freelance basis, I undertook website moderation tasks in both English and Hungarian; aligning social media strategies with key target audiences according to specified workflows and processes.I ensured I communicated with the audience and customers appropriately and in line with clients’ instructions; as well as successfully increasing clients’ social media presence into new social media platforms and their existing platforms.I also completed shift reports sharing feedback in relation to client projects with Lead Community Managers and Account Managers.

Twickenham, United Kingdom

In this role I managed new registrations; changes to existing registrations; subscriptions and related issues. I also ensured I responded promptly and professionally to all customer queries via support emails, online messages and telephone support calls; as well as monitoring the use of Chat Rooms.

At Zoopla I managed user feedback to improve property valuation estimates on the website, reviewed and moderated user-added content using web-based tools and responded to customer enquiries by email and telephone.

Richmond, United Kingdom

At Gumtree I was responsible for keeping a leading online classifieds site clean of inappropriate content, using a variety of web-based tools to find and remove ads that were against policy.I had sole responsibility of moderating the Gumtree forums and being the first point of contact for forum customer support, and considered recommendations to ban users and took appropriate action by undertaking both forums and site moderation.

Bachelor'S Degree, International Relations And Affairs

BA in International Relations

International Relations And Affairs