Zachary Winters Email & Phone Number

Rochester, New York Metropolitan Area

I manage multiple Sales Enablement programs, working with cross-functional teams across the globe, to ensure our Sales Field has the latest knowledge and resources to succeed in their roles.

Rochester, Ny

I provide my expertise in Program Management, Processes Management, and technical writing/documentation to businesses that could benefit from these skills. I am primarily brought on to evaluate process(es), identify areas of improvement, and provide updated process documentation to ensure higher efficiency.

Seneca Falls, Ny

Rochester, New York Area

• Product and solution expert with the responsibility to help clients realize the value of the platform and understand how to utilize it to its full potential, to drive retention and growth• Delivering a positive customer experience by responding to queries, aiding, and catering to customers’ needs• Generating new business through contacting warm leads about product interest, while maintaining a 96% renwal rate• Keeping accurate reports and following general sales processes

Lehi, Ut

• Led projects of the creation and enhancement of programs/tools for SaaS products• Managed multiple projects of varying sizes at the same time through all stages from design to implementation, including testing before and after release (User Acceptance Testing and Production Acceptance Testing)• Project achievements included a reduction of Time to Value by 50% and an increase in new program adoption by 200%• Led cross-functional teams and drove adoption of best practices using change management techniques• Collaborated daily with multiple international teams across all organizations and levels in the business

Lehi, Ut

• Continued work of Licensing Specialist • Subject Matter Expert and knowledge source of the team• Handled escalations • Onboarded and trained new team members

Lehi, Ut

• Managed multiple email queues, as a support role for Sales and Customer Support • Acted as an internal knowledge base for all of Adobe's digital buying programs• After one year was given added roles of Super User for our website and User Acceptance Testing Lead