👍Greg Barber Email & Phone Number

Jackson, Ms, Us

Boston, Massachusetts, United States

Provided expert consultation to callers on cruise destinations, ensuring they received personalized recommendations tailored to their preferences and needs. This approach enhanced customer satisfaction and increased the likelihood of booking conversions, ultimately driving revenue for the business.Managed and safeguarded sensitive client information in strict adherence to company policies and industry regulations. By maintaining the confidentiality and integrity of client data, I contributed to building trust and loyalty with customers, safeguarding the company's reputation and mitigating potential risks of data breaches.Addressed and resolved corrections and administrative concerns related to bookings promptly and efficiently. By demonstrating strong problem-solving skills and attention to detail in handling these issues, I enhanced the overall customer experience and minimized potential disruptions in the booking process, leading to improved customer retention rates.Ensured strict compliance with company standards and industry regulations regarding booking procedures, labor laws, credit card transactions, loss prevention, and cybersecurity policies. By consistently upholding these standards, I contributed to a secure and trustworthy booking environment, reduced the risk of fraudulent activities, and safeguarded the company's assets and reputation.

Jackson, Mississippi, United States

Managed Line Adherence by providing technical support and troubleshooting assistance to agents for various work-related tech platforms such as Citrix, CCD, Verint, AWS Phone Systems, and Cisco. This ensured seamless operations and minimized downtime, enhancing overall productivity within the organization.Oversaw payroll processing and generated performance reports related to employee matters, ensuring accurate and timely compensation for staff members. This meticulous attention to detail contributed to improved financial transparency and employee satisfaction.Ensured compliance with company policies and procedures by enforcing accountability among hourly Associates, upholding quality assurance standards, and devising corrective action plans to address any deficiencies. This proactive approach fostered a culture of adherence to regulations and best practices, mitigating risks and enhancing operational efficiency.Led cross-functional project initiatives in partnership with various business units to address challenges related to batch processing, investigations, technology, financial transactions, and web applications. By providing strategic guidance and technical expertise, facilitated the successful implementation of solutions that improved operational efficiency and supported business growth objectives.Adhered to all company policies and standards concerning paperwork, procurement of supplies, compliance with labor laws, cash management, loss prevention, and revenue management. By ensuring strict adherence to organizational guidelines, contributed to operational consistency, regulatory compliance, and risk mitigation, safeguarding the business's financial health and reputation.

Certficate, The Grc Approach To Managing Cybersecurity, 84%

Cybersecurity planning Risk identification Risk treatment Cybersecurity performance measurement

Certification, Security Governance And Compliance, 4.0

Explain how the fundamental goals of cybersecurity, as outlined by the CIA triad, apply to novel security threats. Recognize core concepts.

Master Of Arts - Ma, New Media Journalism, 3.4

Imbs, Internet Marketing, 3.2

Certificate, Grc Analyst Master Class

Activities and Societies: • Prepared, executed, and reported on audit of subset of NIST SP 800-53 cybersecurity controls to include.