👓 Devin Mccarthy Email & Phone Number

Ellensburg, Wa, Us

● Coordinate with the IT and support teams as the subject matter expert (SME) for the Security team to develop and maintain security policies across the organization.● Triage incident response investigations and security audits to swiftly address potential threats and vulnerabilities.● Lead the configuration and support of security tools, including endpoint protection, vulnerability and patch management, and security information and event management systems, ensuring robust security measures.● Actively investigate and resolve potentially malicious incidents affecting clients, safeguarding critical data and systems.● Serve as a subject matter expert (SME)/Power User for SIEM/Splunk, focusing on adoption and improvement to enhance data analysis capabilities.

• Investigated and identified client issues with Tessitura web products. • Actively monitored high volume on-sales for web product clients • Communicated solutions to clients through the TASK/Footprints ticketing system• Learned Splunk and acted as team resource for TNEW error logging.• Acted as a liaison between web product clients and the web developers. • Co-led the Cross-Departmental Communication Task Force• Acted as bridge between the web product support team and Asia/Pacific support team• Worked with TNEW Version 7 Beta/early release clients to test and troubleshoot issues.• Advocated and helped to shift the web product support team toward proactive support solutions.• Managed client customization project requests with the web consulting team.

Client ListMiddle Fork LodgeDeveloped consistent tone marketing collateral Wrote marketing copy for guest website.Wrote marketing copy for brochure.American Tower CorpBrand development for content naming project.Wrote marketing copy to accompany management projects.McCarthy & CompanyHelped developed the book "Investing in Trust".Edited and Co-organized Investing in Trust

Portland, Oregon Area

• Diagnosed and resolved most technical issues. • Acted as the translator between the customer support team and the developers. • Communicated with customers at their most frustrated point to deliver resolution with context. • Adapted to changing software releases and customer needs. • Provided reproduction steps for product and engineering teams. • Acted as an approachable and patient resource for the global Customer Ops team.• Owned technical training, building knowledge, and being available for more complex questions. • Advocated for improvements in the user experience as user voice to the development team.

Hired, trained, coached and managed all box office staff.Provided and modeled expert levels of direct customer service.Designed all policy, procedures and tools.Settled all deposits and batches.Planned and managed an annual budget.Managed an ever growing subscriber database.Managed all performances and events.Acted as technical advisor to all program software.Acted as a facilitator and key problem solver for other departments.Handled non-profit mailing requirements through the post office.

Managed subscriptions sales.Developed subscription renewals procedures.Processed, mailed, and audited all subscriptions.Finalized subscription web sales.Co-managed box office staff of seven.Helped develop new marketing plans.Resolved high level customer issues.Connected volunteers with projects needing assistance.

Designed, wrote, and implemented one-page documents for staff. Designed and wrote weekly newsletter delivered to over 200 stores.Designed, wrote, and implemented comprehensive Customer Service manual.Managed staff of 7 people and scheduled all shiftsHired and trained all new staff members.Answered and directed incoming phone lines.Wrote weekly newsletter and updated tenants on mall events.Met with store managers and coordinated customer outreach.

Bachelor Of Arts, Liberal Arts And Sciences/Liberal Studies

Focused in writing

Associate'S Degree