⭐ CUSTOMER EXCELLENCE ACADEMY (CEA) ⭐
🎯 CEA's main goal is excellence assurance in service among business entities / public institutions and their users / clients.
📌 Besides of setting excellence standards the focus is on implementation of day to day strategies / activities in order to help employees understand and embrace excellence as working routine and integrate it within working culture and behavior.
✅ CEA's strategic activities:
✔ Onboarding excellence - Customer Centric Mindset and excellence fundaments trainings. (Regular terms)
✔ Advanced customer excellence trainings and follow up activities on specific topics according to the specific needs
✔ Mapping and improving low performance, low motivation, week points and grey areas in Customer Service.
📍 🚥 Customer Satisfaction Measurement tool
📍 📊 Proactive Overhearing tool
✔ Assisting team leaders and managers to define qualitative KPI's
✔ Identifying and optimizing area's that create gaps within customer interaction process
Company Details
- Employees
- 2
- Industry
- Professional Training And Coaching
- NAICS
-
Business Schools and Computer and Management TrainingComputer TrainingProfessional and Management Development Training
Customer Excellence Academy Questions
Customer Excellence Academy's LinkedIn profile is https://www.linkedin.com/company/customer-excellence-academy
Customer Excellence Academy has
2 employees.
View email and phone details for 2
employees at Customer Excellence Academy.
Customer Excellence Academy's industry is
Professional Training and Coaching
Customer Excellence Academy's top competitors are
Tav Macedonia | Skopje & Ohrid Airports,
Technoperia,
Durian Ai,
Talentcloud Group Recruitment,
Halkbank Ad Skopje,
Asee,
Tech Consulting,
Cefe Macedonia,
Nlb Banka Skopje,
Ananas.mk.
Customer Excellence Academy's categories are Professional Training and Coaching
