Customer Excellence Academy

⭐ CUSTOMER EXCELLENCE ACADEMY (CEA) ⭐ 🎯 CEA's main goal is excellence assurance in service among business entities / public institutions and their users / clients. 📌 Besides of setting excellence standards the focus is on implementation of day to day strategies / activities in order to help employees understand and embrace excellence as working routine and integrate it within working culture and behavior. ✅ CEA's strategic activities: ✔ Onboarding excellence - Customer Centric Mindset and excellence fundaments trainings. (Regular terms) ✔ Advanced customer excellence trainings and follow up activities on specific topics according to the specific needs ✔ Mapping and improving low performance, low motivation, week points and grey areas in Customer Service. 📍 🚥 Customer Satisfaction Measurement tool 📍 📊 Proactive Overhearing tool ✔ Assisting team leaders and managers to define qualitative KPI's ✔ Identifying and optimizing area's that create gaps within customer interaction process