ICEFLO Limited

ICEFLO Limited is a leading partner in ServiceNow's Build program, specialising in the design, development, and support of the innovative Runbook Management (RBM) solution. RBM represents the next generation of our ICEFLO solution, available as a native application on ServiceNow, the platform for digital business. In today's dynamic business landscape, customers are confronted with an array of challenges in the realm of Operational Resilience, including planned changes, disaster recovery, and service recovery. The traditional tools and processes reliant on spreadsheet runbooks are not capable of effectively addressing these challenges. RBM revolutionizes the way global customers approach the planning and execution of large-scale technology cutovers and recovery scenarios. By leveraging RBM, customers can tackle their Operational Resilience challenges head-on, enabling them to implement more changes with reduced risk. RBM enhances their Service Recovery and Disaster Recovery capabilities, ensuring compliance with regulatory requirements, and effectively managing risk and resilience in real-time. At the heart of RBM lies a core proposition: providing customers with a superior approach to implementing complex cutover and recovery plans, right there on their strategic workflow platform. This ground-breaking solution transforms the once chaotic, spreadsheet-centric event into a controlled and collaborative experience, managing risk and resilience in real-time. RBM alleviates the common pain points experienced by IT and business professionals and can be applied to a wide range of cutover use cases, including Cloud Platform Migrations, Data Center Migrations, SAP/ERP Migrations, Disaster Recovery Rehearsals, Mergers and Acquisitions, and Legacy Technology Upgrades.