Metrigy

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Check out our Newsletter: https://metrigy.com/newsletters/ Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: *Digital transformation and digital workplace *Unified Communications & Collaboration (UCC) *Customer Experience (CX) and contact center *Artificial intelligence and analytics There is no such thing as an “average day” here, and that’s what makes Metrigy so fun and enlightening (no burn out for us!) Analysts spend time conducting primary research with IT, customer experience (CX), and business leaders. Then, we get to watch the magic unfold by analyzing the data and learning what companies are doing, spending, using, and planning. Most importantly, we identify companies with measurable business success and evaluate what they’re doing that is different from those without the same level of business success. We use the ensuing metrics and analysis in many ways. We advise enterprise IT and CX leaders on their technology strategies, technology decisions, and vendor selection. We also advise technology providers on their product strategies and marketing initiatives, and we produce research-based content. In fact, we share the knowledge by creating lots of content overall, on our Web site, with media partners, and through our BrightTalk channel. And if our research isn’t exactly what you need, we conduct plenty of custom research to get you just the answers you need.

Company Details

Employees
13
Founded
-
Address
2641 Stonewood Park Loop,
Industry
It Services And It Consulting
NAICS
Computer Systems Design and Related Services
Other Computer Related Services
HQ
Land O Lakes, FL
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News

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Five9 Earns Multiple Metrigy Honors for Driving Business Success and CX Innovation Business Wire

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5 steps to address hybrid meeting equity TechTarget

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Avaya Scoops Metrigy MetriStar Awards CX Today

Getting Ready for Enterprise Connect 2025! - No Jitter

Getting Ready for Enterprise Connect 2025! No Jitter

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CPaaS in CX: A look at top providers, trends and use cases - TechTarget

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How to evaluate top UCaaS providers and vendors of 2025 - TechTarget

How to evaluate top UCaaS providers and vendors of 2025 TechTarget

7 customer experience trends to know in 2025 - TechTarget

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Top 5 Collaboration Features to Disable for Security Reasons - TechTarget

Top 5 Collaboration Features to Disable for Security Reasons TechTarget

How agent assist technology works in the contact center - TechTarget

How agent assist technology works in the contact center TechTarget

Why contact centers have high turnover and how to combat it - TechTarget

Why contact centers have high turnover and how to combat it TechTarget

3 ways to take advantage of collaboration behavior data - TechTarget

3 ways to take advantage of collaboration behavior data TechTarget

The importance of being proactive in customer service - TechTarget

The importance of being proactive in customer service TechTarget

How to Manage Today's Remote Contact Center Agents - TechTarget

How to Manage Today's Remote Contact Center Agents TechTarget

Webex calling vs. Teams calling: Compare the telephony tools - TechTarget

Webex calling vs. Teams calling: Compare the telephony tools TechTarget

AI’s Impact on Contact Center Staffing – The Bittersweet Update - No Jitter

AI’s Impact on Contact Center Staffing – The Bittersweet Update No Jitter

Fixed-mobile convergence could solve UC services gap - TechTarget

Fixed-mobile convergence could solve UC services gap TechTarget

5 upcoming CCaaS trends to watch - TechTarget

5 upcoming CCaaS trends to watch TechTarget

How to find the customer journey moments of truth - TechTarget

How to find the customer journey moments of truth TechTarget

5 steps to manage desktop phone systems for hybrid work - TechTarget

5 steps to manage desktop phone systems for hybrid work TechTarget

Zoho’s security stack improves businesses’ protections against breaches and attacks - Help Net Security

Zoho’s security stack improves businesses’ protections against breaches and attacks Help Net Security

6 customer self-service best practices - TechTarget

6 customer self-service best practices TechTarget

Comparing Microsoft Teams Premium vs. Copilot in Teams - TechTarget

Comparing Microsoft Teams Premium vs. Copilot in Teams TechTarget

8 AI meeting assistants to consider in 2025 - TechTarget

8 AI meeting assistants to consider in 2025 TechTarget

AI improves customer experience, call center efficiency - TechTarget

AI improves customer experience, call center efficiency TechTarget

5 benefits of workforce optimization in contact centers - TechTarget

5 benefits of workforce optimization in contact centers TechTarget

How to optimize for the zero moment of truth - TechTarget

How to optimize for the zero moment of truth TechTarget

How to train contact center agents remotely - TechTarget

How to train contact center agents remotely TechTarget

How IT departments structure collaboration management - TechTarget

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How to Integrate Your Phone System with Microsoft Teams - TechTarget

How to Integrate Your Phone System with Microsoft Teams TechTarget

A look at contact center technology and support costs - TechTarget

A look at contact center technology and support costs TechTarget

5 steps to managing team collaboration apps - TechTarget

5 steps to managing team collaboration apps TechTarget

Is it time to automate customer satisfaction surveys? - TechTarget

Is it time to automate customer satisfaction surveys? TechTarget

What does it mean to be customer obsessed? - TechTarget

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Addressing the Biggest Challenges of Hosting Hybrid Events - Harvard Business Review

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Businesses turning to whiteboard apps for remote workers - TechTarget

Businesses turning to whiteboard apps for remote workers TechTarget

How to calculate video conferencing bandwidth requirements - TechTarget

How to calculate video conferencing bandwidth requirements TechTarget

Collaboration and communication security - TechTarget

Collaboration and communication security TechTarget

How AI is transforming the BPO industry and contact centers - TechTarget

How AI is transforming the BPO industry and contact centers TechTarget

How to collect customer feedback - TechTarget

How to collect customer feedback TechTarget

As workers return, virtual assistant tools get a new look - TechTarget

As workers return, virtual assistant tools get a new look TechTarget

Communications platforms and integrations - TechTarget

Communications platforms and integrations TechTarget

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