Opus Research

Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce. Sector analysis includes: * Conversational Intelligence – Inside contact centers and beyond, leveraging speech and conversational analytics, first-party data, and extending throughout the enterprise into digital settings. * Intelligent Assistants & Conversational AI – Exemplary integrations of chatbots, voicebots, and intelligent assistants using natural language understanding, speech processing, machine learning, artificial intelligence and analytics to support customer care, employee assistance, e-commerce, messaging and device control. * Intelligent Authentication (Identification, Verification & Fraud) – An area of long-standing market expertise in voice security, biometrics & analytics, Opus Research covers identity management, customer authentication and fraud prevention to support trusted commerce. Opus Research interacts with its clients through three distinct channels: * Advisory Service — Primary offering is our subscription-based Advisory Service in which clients gain access to our forecasts, market models and analysis, which support strategic planning, business development and go-to-market tactics. * Consulting Services — Providing clients with in-depth research and analysis related to specific business issues that they face in the interactive services sector. * Industry Events — Opus Research develops, produces and participates in a multitude of successful and informative events. Contact: For more information about our reports, research or becoming an Opus Research client. Pete Headrick Managing Director E | pheadrick@opusresearch.net P | 1-415-904-7666