You don’t get a second chance to make a first and lasting impression. That’s why it’s so important for every customer contact not only to meet, but also to exceed, your customers’ expectations. As the contact center continues to play a central and strategic role for many businesses, the need to provide better customer service at a lower cost is paramount. For many, speech is the answer, because it enables companies to automate more calls, driving significant cost savings and service improvements.
Automating a transaction, however, is only half the story. The overall success of any speech application is determined by your callers’ perception of the total interaction. At Versay, we call this critical success factor the caller experience. “Self service” doesn’t mean that your callers should be mired in layers of touch-tone menus, endlessly punching buttons. The experience should be intuitive, accurate, effortless, engaging....in other words, compelling. It’s simple. A compelling caller experience propels rapid user adoption, which translates into a strong return on investment.
Versay is committed to helping companies replace aging proprietary IVR systems with conversational speech solutions. Our solutions are based on two fundamental principles: that the caller experience is the most important success factor, and that open standards, such as VoiceXML and SIP based VoIP, provide the greatest flexibility, control, and investment protection. We leverage these standards to ensure that the application is independent of the underlying platform, thus maximizing portability between hosted, premise based, and blended deployment options.
Company Details
- Employees
- 30
- Founded
- -
- Address
- 570 Lake Cook Road, Deerfield,il 60015,united States
- Phone
- (888) 869-0121
- in****@****say.com
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- versay.com
- Keywords
- Contact Center Voice Solutions, IVR, Speech Recognition, Natural Language Processing, Voice Biometrics, VUI Design, VoiceXML Application Development, SIP VoIP Telephony, CTI, User-Centric Analytics, Analytics, Intelligent Assistant, Service Design, Usability, Artificial Intelligence.
- HQ
- Deerfield, IL
Versay Solutions Questions
Versay Solutions's helpline number is (888) 869-0121
Versay Solutions's website is versay.com
Versay Solutions's LinkedIn profile is https://www.linkedin.com/company/versay-solutions
Versay Solutions has
30 employees.
View email and phone details for 30
employees at Versay Solutions.
Versay Solutions's industry is
IT Services and IT Consulting
Versay Solutions's top competitors are
Freeclimb,
Apple,
Skillsire,
At&t,
Prosodica,
Aiml.com,
Seneca Foundation,
Parkway West Career And Technology Center,
Vail Systems,
United Airlines.
Versay Solutions's support email address is info@versay.com
Versay Solutions's categories are IT Services and IT Consulting
Versay Solutions's founding year is 2002
