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Matt Rogers Email & Phone Number

Applications and Operations Support Manager at MRI-Simmons
Location: West Milford, New Jersey, United States 9 work roles 1 school
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Current company
Role
Applications and Operations Support Manager
Location
West Milford, New Jersey, United States
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Who is Matt Rogers? Overview

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Matt Rogers is listed as Applications and Operations Support Manager at MRI-Simmons, a company with 75 employees, based in West Milford, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Matt Rogers.

Matt Rogers previously worked as Global Specialist 2nd Level Support NobelProcera at Nobel Biocare and Technical Support Manager at Medforce Technologies, Inc.. Matt Rogers holds Bs, Imaging And Photographic Technology from Rochester Institute Of Technology.

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Email format at MRI-Simmons

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MRI-Simmons

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Profile bio

About Matt Rogers

With a robust background in technical support and systems administration, my career is marked by a commitment to operational excellence, particularly within MRI-Simmons. Expertise in managing Amazon AWS environments and overseeing a vast array of Windows server instances has been central to my role, ensuring seamless application deployment and robust mobile device management.Our team’s success in deploying web apps through Azure DevOps and streamlining issue tracking via Jira reflects our dedication to innovation and efficiency. Contributing to the national deployment of Android tablets for the CAPI field survey program, I've played a pivotal role in advancing our field operations, embodying the drive to leverage technology for enterprise-wide advancements.In every role, in every company, I have strived to provide the best customer experiences and outcomes while contributing valuable VOC insights to development and marketing to grow our business and drive revenue

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MRI-Simmons
Mri-Simmons
Applications and Operations Support Manager
new york, new york, united states
Website
Employees
75
AeroLeads page
9 roles

Matt Rogers work experience

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Applications And Operations Support Manager

Current

New York, NY

Management and administration of Amazon AWS environment (EC2, S3, Route53,Glacier) and more than 100 Windows server instances, including Citrix XenApp, Netscaler and Storefront environment. Support deployments of web apps via Azure DevOps and Jira (issue tracking) as well as by manual push and IIS configurationsMobile Device Manager for Android tablets in.

Nov 2015 - Present

Global Specialist 2Nd Level Support Nobelprocera

Mahwah, NJ

  • CAD/CAM dental software support
  • Provided 2nd Level software and hardware support to worldwide support organizations
  • Coordinated scanner repair process and liaised with North American, European, and Japanese service centers
  • Worked with scanner vendor to perform Root Cause Analysis of failures and coordinated Corrective Action response
  • Administrator of and contributor to Confluence Wiki for internal support organizations
  • Coordinated unified support response between vendors to provide “one stop” support for complex systems
May 2014 - Aug 2015

Technical Support Manager

Chestnut Ridge, NY

Responsible for management and performance of software support team comprised of 5 support agents providing phone, email, and remote assistance(LogeMeIn, TeamViewer, Remote Desktop, VNC) to end users of the company’s document management and workflow software. Was responsible for halving the number of open support tickets and reducing time to close tickets.

Mar 2011 - Mar 2014

Software Support Engineer & Trainer

Md Reports

Staten Island, NY

Software support engineer and trainer for EMR/EHR software suite specializing in gastroenterology applications. Provided phone, email, and remote support (LogMeIn and VNC) as well as onsite support and installation as needed.

Mar 2010 - Mar 2011

Technical Support Engineer

Remote and onsite software and hardware support, installation, and training for ophthalmic imaging software and hardware (primarily retinal cameras and related systems) as well as other Topcon instruments (lensimeters, refractometers, tonometers, etc).

Aug 2006 - Jul 2007

Field Service Engineer, Photo Imaging Division

Mahwah, NJ

Onsite diagnostics, repair, optimization, installation, and preventive maintenance of digital and traditional photographic processing and printing equipment, workstations, and networks. Covered service territory ranging from upstate New York to Maryland as well as NY and NJ-based cruise ships.

Mar 2005 - Mar 2006

Current Engineering & Inbound Marketing

Rochester, NY

Current product engineering and Level III software and hardware support (remote and onsite) for MLVA, LED, and laser digital photo printing systems for retail and wholesale photo labs. Manager of Customer Council. Managed beta tests and trade trials of software and chaired Design Change Review Board for digital minilab portfolio. Authored and championed.

Mar 2000 - Aug 2004

Marketing Technical Support Engineer

Rochester, NY

Software and hardware support (remote and onsite) and current product engineering for professional digital cameras, film scanners, and thermal and CRT printers, Worked extensively with photojournalism, scientific, medical, entertainment, theme park, and military/law enforcement markets not only in user support role but also in marketing support (inbound.

May 1992 - Feb 2000

Technical Support Specialist- Kodak Information Center (Kic)

Rochester, NY

Level I and II support for consumer and professional photographic products as well as emerging still-video and digital imaging offerings, including the world's first professional digital camera (Kodak DCS). Staffed trade shows and wrote monthly KIC report to highlight support trends and specific customer issues for escalation among senior business unit.

Aug 1988 - May 1992
Team & coworkers

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1 education record

Matt Rogers education

FAQ

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What company does Matt Rogers work for?

Matt Rogers works for MRI-Simmons.

What is Matt Rogers's role at MRI-Simmons?

Matt Rogers is listed as Applications and Operations Support Manager at MRI-Simmons.

Where is Matt Rogers based?

Matt Rogers is based in West Milford, New Jersey, United States while working with MRI-Simmons.

What companies has Matt Rogers worked for?

Matt Rogers has worked for Mri-Simmons, Nobel Biocare, Medforce Technologies, Inc., Md Reports, and Topcon Medical Systems.

Who are Matt Rogers's colleagues at MRI-Simmons?

Matt Rogers's colleagues at MRI-Simmons include Mohammad Rahman, Laina Jackson, Helen Ren, Anne Schneider, and Kelli Pietramale.

How can I contact Matt Rogers?

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What schools did Matt Rogers attend?

Matt Rogers holds Bs, Imaging And Photographic Technology from Rochester Institute Of Technology.

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