Daniel Ramirez Email & Phone Number

New York, United States

New York, New York

New York, NY

• Served as programmatic point of contact with any improvements, additions, or updates relating to CRM system, Salesforce.
• Analyzed the team’s past performance as well as industry trends to lead the team in the right direction towards annual goals.
• Collaborated with managerial and executive staff to optimize customer service coordination in a high-capacity HRA funded workforce development center.
• Researched new and efficient ways to achieve program goals and improve client flow and productivity.
• Served as first point-of-contact for front-line staff, resolving issues in customer service, operating systems, and processes.
• Led quality assurance efforts for multiple contracts inclusive of customer service, quality of data collected, and kept to standard on any policies that had been implemented as well as established and implemented new.

New York, NY

• Evaluated job-seekers’ abilities, interests, and personality characteristics, using tests, records, interviews, and professional sources.
• Managed a diverse group of interns assigned to the department including assigning and overseeing daily tasks.
• Supported clients with internet research and use of online databases to research employment opportunities.
• Compiled and studied occupational, educational, and economic information to assist job seekers in determining and carrying out vocational and educational objectives.
• Liaised program news and updates to Communications Director for inter-company communication efforts.
• Led team in developing a mobile app for program through free app builder Mobincube.

New York, NY.

• Researched job opening through online search and generate list of leads for candidates and job developers
• Made business development calls to hiring businesses in hopes of understanding their business needs in efforts of filtering the best candidates for these positions
• Fed leads to job developers in order to help find the right candidates for the position
• Reported leads on a daily basis

New York, NY

• Reception desk duties included answering and transferring incoming calls as well as greeting, signing in, and directing clients to appropriate persons based upon needs
• Received and sorted incoming mail daily and set up deliveries via FedEx, UPS, and message carrier
• Assisted executive team, including CEO, CFO, and executive VPs, as needed
• Made appointments for clients with on-site HRA representatives, assigned career advisors on Salesforce, as well as created and maintained client files
• Created an orientation roster for first day participants and administered first day orientation using Excel
• Referenced HRA database to assure incoming clients were in good standing

New York, NY

• Through market segmentation, found cigar, wine, and spirits shops and bars to cold call in attempts of B2B sales
• Customer duties including answering incoming calls to the retail sales department 1-800 line
• Tracked and maintained lists of leads that were provided by the company periodically
• Sent out emails to potential customers detailing the retail program
• Collected personal information including credit card numbers from customers
• Organized and packed direct mail marketing tools for potential customers and to up-sell existing customers

Carson, California

• Filed personnel, medical, and employee safety documents
• Created and maintained a log of employee safety documents through Microsoft Excel
• Created forms and flyers in both English and Spanish through Microsoft Word
• Posted important bulletins for employees regarding safety and upcoming events
• Handed out employee paychecks whenever needed
• Prepared paperwork and packages for delivery within company buildings