Aaron Bailey Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Manage multiple vendors both mobile device Manufacturers and their ASP 3PLs within the Telecommunications After Sales Service Business. I am responsible for the overall Product and Repair process quality and Customer Experience. Manage vendors to technical, turn around time, cost and quality metrics in order to provide industry leading outcomes. Manage implementation and operation of production and quality audit processes with our 3PL Logistics vendor within SLAs. Manage product and repair quality over the product life cycle and provide quality audit data to drive continuous improvement with manufacturers and their ASPs to realise Customer Experience benefits. Provide technical input to our After Sales Support processes and assist in identifying gaps and corrective actions in order to allow continuous improvement across our processes and support structure.Strong experience in Process improvement within Service Hub and Customer care. Operational Performance Management.People Leadership.Supplier/Vendor performance management, assisting in initialising trade agreements, setting service levels, monitoring and driving both commercial and operational performance. Emphasis on Collaborative relationships & Results driven.

Sydney, Australia

Manage a team of 24 electronic technicians in the repair of mobile handsets. Liaise with telecommunication stores and direct with customers to resolve issues related to their service. Maintain strong relationships with Vendors to promote improved Customer Service levels through technical training and new product launch feedback. Manage manufacturer spare part stock in order to effect timely repairs and address known issues.

Sydney, Australia

Manage a team of 15 Cellular Technicians in the repair of mobile phones. Liaise with Optus stores and all engaged manufacturers to ensure technical informaiton is provided in a timely manner to allow training of staff and product support set up. Maintain strong relationaships with stakeholders within Optus After Sales to deliver against business KPIs and Customer Experience. Report on Team productivity and quality and manage team members accordingly.

Dublin, Ireland

Lead a team of 30 electronic technicians in the quality control analysis of high volume mobile phone production.> RF test analysis and training> Six Sigma Quality control> People Leadership

County Dublin, Ireland

RF Analysis component level repair in Motorola pager devicesReal time feedback to Production Management team on process or parts issuesReporting on DPHU and Six Sigma quality control metrics

Certificate Iv In Business (Frontline Management), Business Administration, Management And Operations, Distinction

The course is designed to be Optus centric to provide the required People Leadership and Business skills to be a successful leader.

Diploma In Electronic Engineering, Electronic Engineering Product Development

Diploma in Electronic Engineering in Product Development was a 3 year full time Diploma course. Course syllabus included all Electrical.