Aaron Rosenthal Email and Phone Number
denver, colorado, united states
Aaron Rosenthal's Location
Harpers Ferry, West Virginia, United States, United States
Aaron Rosenthal's Contact Details
Aaron Rosenthal work email
- Valid
- Valid
- Valid
- Valid
Aaron Rosenthal personal email
n/a
About Aaron Rosenthal
Results-driven Customer Success and Technical Support professional with a proven track record spanning over a decade. Committed to delivering exceptional value to customers and fostering strong relationships with both colleagues and customers while consistently exceeding employer expectations. Experienced collaborator within cross-functional teams to optimize processes and drive sales and renewals. Seeking an opportunity to leverage my expertise in customer success and technical support to contribute to a dynamic team and propel organizational growth.
Aaron Rosenthal's Current Company Details
Granicus
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Customer Success/Technical Support/Relationship Management
denver, colorado, united states
- Website:
- granicus.com
- Employees:
- 580
Aaron Rosenthal Work Experience Details
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Senior Implementation ConsultantGranicus Apr 2020 - PresentLeesburg, Virginia, United StatesServing as primary customer contact, I provide comprehensive application support (closing over 600 tickets in 2022-23). My role extends to project management for software and hardware initiatives, all while overseeing broader spectrum customer success. I work to enhance customer relationships, increase customer retention, drive customer success and secure successful contract renewals, through collaboration with a cross-functional team, including software support, software development, systems automation, program management, and key customer stakeholders. I demonstrate commitment to customer success by conducting annual on-site visits for yearly checkups and major software upgrades. My approach is rooted in establishing trust and loyalty through accurate on-time communication and delivery of positive outcomes for both technical support and complex projects. I act as the Product Manager for a small Agile development team, overseeing five successful customer upgrades comprising more than 100 Jira tickets. I exemplify strong financial stewardship and accountability by managing $600,000 in annual recurring revenue.
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Inside SalesLeidos Jan 2019 - Apr 2020Fairfax, VaInside Sales 2018-2020• Sales team utility player.• Research, write and edit responses to RFPs, and RFIs for Federal State and Local Customers, eg.Social Security Administration (SSA), San Bernardino County ).• Design and implement custom software demonstrations for sales team.• Update, modernize, internal sales team tools and reports.• Write marketing brochures, white papers, and outgoing sales efforts. -
Quality Assurance AnalystLeidos Oct 2017 - Apr 2020Fairfax, VaQuality Assurance Analyst 2017 - 2018• Perform systematic evaluation of new and updated software functionality in all areas of the Intranet Quorum (IQ) CRM software package. IQ provides message management, outreach, scheduling, legislative tracking, constituent services, and business process management functionality for public sector organizations from the U.S. Congress to municipal governments. • Work with the client services team to identify and document requirements for possible software enhancements. • Use intimate knowledge of customer business process to improve the design, language, and functionality of features during the development process.
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Information Technology ConsultantLeidos Mar 2012 - Oct 20172700 Prosperity Way, Fairfax, Va• Provided application support, staff training, and process development/re-engineering to U.S. Senate offices (Jeff Sessions, Richard Durbin, Lisa Murkowski, Kamala Harris, John Boozman, Jim Kerry, Thom Tillis, Tim Scott and more) using IQ software beginning with onboarding, to daily on-site support. • Worked with over 100 people in, Press, Legislative, Mail, Casework and Scheduling departments to deliver software solutions to meet customer requirements for day to day use of IQ.• Responsible for $1 million in annual client revenue from twenty U.S. Senate offices. Senate team captured 100% of sales opportunities in 2017, 75% in 2016 and increased overall sales by 30% in my time on the team.• Maintained 100% customer retention by building relationships and fostering trust, using professional direct communication, managing expectations, and maintaining an exceptional level of availability outside of the coverage hours required by the Senate contract.
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Correspondence Manager/Legislative CorrespondentOffice Of U.S. Senator Barbara Boxer Jan 2005 - Apr 2012Los Angeles, Ca• Implemented a new business process for the first Legislative Correspondence department in the U.S. Senate to work out of a state office. Continued to implement innovative processes that improved response time and staff productivity, reaching a total output of over 2.4 million responses, a total increase of over 1000%.• Facilitated the successful migration of CSS software from LMIT’s Intranet Quorum to Simplicity’s Voice.
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Database Manager/Compliance Supervisor/It DirectorFriends Of Barbara Boxer Jun 2010 - Nov 2010Los Angeles, Ca• Managed NGP database of all past and present Friends of Barbara Boxer donors for direct mail, telemarketing, e-mail, and event fundraising.• Managed six person compliance department to ensure timely and effective accounting of all contributions for FEC reporting purposes. This included all Event, Online, Emily’s List, DSCC and DNC joint fundraising, and bundled contributions.• Work with Kaufman Legal Group to ensure data integrity for all FEC documents. • Worked with Trilogy Interactive to ensure proper function and access to all online funds through Actblue.com and other online vendors.• Gathered requirements from the Political, Fundraising, and Scheduling teams to distribute and update contact information for use in fundraising appeals, political outreach, event planning and invitation creation.• Hired and worked directly with IT professionals to create and manage in-house open-source email system, shared drives and Blackberry services.• Managed day to day operation of all office technology. • Created training documents and trained all staff on NGP Campaign Office database. -
Technical Support/Quality AssuranceNgp Software, Inc Oct 2003 - Jan 2004Assisted NGP Clients with technical support and compliance outsourcing. Aided NGP software developers by QA testing new Online and Access based products.
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National Database AdministratorKerry For President, Inc Feb 2003 - Oct 2003Managed 580,000 Member, Web-based supporter database known as "Kbase" (NGP Software's Campaign Office Online) for traditional and web-driven mailings, events, fundraising, and field operations.-Worked; CA and IA staff to effectively capture unique data needs in an efficient manner, while maintaining the ability to reproduce their information.-Worked integrally with web-team to manage data needs relating to online organizing, Meetup.com, E-mail (Convio, WhatCounts), online petitions, and constituency signup pages.-Managed project to create a Data-Synch between WhatCounts, Inc. and Kbase to ensure total information capture from all online sources.-Created training documents and trained all JKFP staff on Kbase.-Worked closely with direct mail vendor (O'Brien McConnell & Pearson) to create targeted lists for Direct Mail.-Aided Compliance department as advisor/liaison to reorganize the JKFP compliance database to better suit JKFP staff in relation to Federal Matching Funds process.-Processed all credit card contributions to JKFP, from web-site, and traditional events using software designed by PlusThree.com, in addition to Bank of America e-stores solutions.-Acted in advisory role to Delegate Selection Coordinator to choose, purchase, implement and manage a separate database tool (DigiCamp) for use in delegate selection process.-In cooperation with Political Department, began the process of gathering information about how to best gain access to State Voter-Files.
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Administrative Assistant / Database-Network ManagerShaheen For Senate Committee Oct 2001 - Nov 2002Manchester, NhMaintained 50,000 member fundraising/constituent database (NGP) for mailings, campaign events, Federal Election Commission (FEC) reporting and compliance.-Maintained operation of 35 computers on Windows NT Network.-Assisted finance team with FEC compliance, processing contributions, generating FEC reports and assuring data integrity of the information within those reports.-Supported office manager by assisting with general maintenance and troubleshooting of office equipment, procuring office materials, and organizing volunteers/interns-Responsible for answering phones. Organized and trained interns to properly answer phones. -Assisted Communications/Research team with opposition and self research. -Aided Field operation, with the creation, updating and tracking of constituent group lists, canvassing, driving turnout for events, and staffing press conferences.
Aaron Rosenthal Skills
Government Administration
Consulting
Customer Requirements
Vendors
Windows
Customer Retention
Ngp
Constituent Correspondence
Government Organizations
Train Staff
Hands On Training
Telemarketing
Invitation
Event Management
Legal
Direct Mail
Databases
Management
Politics
Short
Funding
Desktop Computers
Integration
Senate
Technology
Source
Hard Drives
Accounting
Methodology
Harness
Legal Writing
System
Voice
Fundraising
Support
Management Consulting
Microsoft Office
Public Policy
Casework
Microsoft Excel
New Business Development
Nonprofits
Training
Community Outreach
Progression
Press
Network Engineer
Scheduling
Contact Information
Research
Appeals
Communication Training
Reporting
Campaigns
Written
Los Angeles
Access
Donors
Letters
.net
Social Media
Power
C
Space
Event Planning
Legislative Relations
Reporting Tools
Client Services
Communication
Business Analysis
Fec
Customer Needs
Blackberry
Interactive Advertising
Delay
Change Management
Desire To Learn
Intranet Quorum
Technical Support
Lockheed Martin
Philosophy
Non Profits
House
Strategic Communications
Data Integrity
Data Migration
Iowa
Art
Trust
Letters Of Credit
Government
Housing Issues
Database Maintenance
Software
Compliance
Business Process
Simplicity
C++
Art Exhibitions
Css
Problem Solving
Recruiting
Constituent Service
Aaron Rosenthal Education Details
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Political Science, Philosophy
Frequently Asked Questions about Aaron Rosenthal
What company does Aaron Rosenthal work for?
Aaron Rosenthal works for Granicus
What is Aaron Rosenthal's role at the current company?
Aaron Rosenthal's current role is Customer Success/Technical Support/Relationship Management.
What is Aaron Rosenthal's email address?
Aaron Rosenthal's email address is ar****@****tin.com
What schools did Aaron Rosenthal attend?
Aaron Rosenthal attended Cornell College, The Derryfield School.
What skills is Aaron Rosenthal known for?
Aaron Rosenthal has skills like Government Administration, Consulting, Customer Requirements, Vendors, Windows, Customer Retention, Ngp, Constituent Correspondence, Government Organizations, Train Staff, Hands On Training, Telemarketing.
Who are Aaron Rosenthal's colleagues?
Aaron Rosenthal's colleagues are Danny Villars, Nina Yanchunis, Mba, Steve Landers, Eric Webb, Diana Morales, Tyler Harriman, Taylor Roman.
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3jstreet.org, umn.edu, counciloncj.org -
Aaron Rosenthal
Senior Associate Director Of Contract Management At University Of Illinois At ChicagoGreater Chicago Area3gmail.com, gmail.com, uic.edu2 +195455XXXXX
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Aaron Rosenthal
San Francisco, Ca7hotmail.com, verizon.net, conviva.com, ngdata.com, specialai.com, syncari.com, phone.com4 +191720XXXXX
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4thoughtprojects.com, hotmail.com, pngaming.com, e-file.com3 +190482XXXXX
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