Aaron Rosenthal Email & Phone Number

Leesburg, Virginia, United States

Serving as primary customer contact, I provide comprehensive application support (closing over 600 tickets in 2022-23). My role extends to project management for software and hardware initiatives, all while overseeing broader spectrum customer success. I work to enhance customer relationships, increase customer retention, drive customer success and secure.

Fairfax, VA

• Inside Sales 2018-2020
• Sales team utility player.
• Research, write and edit responses to RFPs, and RFIs for Federal State and Local Customers, eg.Social Security Administration (SSA), San Bernardino County ).
• Design and implement custom software demonstrations for sales team.
• Update, modernize, internal sales team tools and reports.
• Write marketing brochures, white papers, and outgoing sales efforts.

Fairfax, VA

• Quality Assurance Analyst 2017 - 2018
• Perform systematic evaluation of new and updated software functionality in all areas of the Intranet Quorum (IQ) CRM software package. IQ provides message management, outreach, scheduling, legislative tracking.
• Work with the client services team to identify and document requirements for possible software enhancements.
• Use intimate knowledge of customer business process to improve the design, language, and functionality of features during the development process.

2700 Prosperity Way, Fairfax, VA

• Provided application support, staff training, and process development/re-engineering to U.S. Senate offices (Jeff Sessions, Richard Durbin, Lisa Murkowski, Kamala Harris, John Boozman, Jim Kerry, Thom Tillis, Tim Scott.
• Worked with over 100 people in, Press, Legislative, Mail, Casework and Scheduling departments to deliver software solutions to meet customer requirements for day to day use of IQ.
• Responsible for $1 million in annual client revenue from twenty U.S. Senate offices. Senate team captured 100% of sales opportunities in 2017, 75% in 2016 and increased overall sales by 30% in my time on the team.
• Maintained 100% customer retention by building relationships and fostering trust, using professional direct communication, managing expectations, and maintaining an exceptional level of availability outside of the.

Los Angeles, CA

• Implemented a new business process for the first Legislative Correspondence department in the U.S. Senate to work out of a state office. Continued to implement innovative processes that improved response time and staff.
• Facilitated the successful migration of CSS software from LMIT’s Intranet Quorum to Simplicity’s Voice.

Los Angeles, CA

• Managed NGP database of all past and present Friends of Barbara Boxer donors for direct mail, telemarketing, e-mail, and event fundraising.
• Managed six person compliance department to ensure timely and effective accounting of all contributions for FEC reporting purposes. This included all Event, Online, Emily’s List, DSCC and DNC joint fundraising, and.
• Work with Kaufman Legal Group to ensure data integrity for all FEC documents.
• Worked with Trilogy Interactive to ensure proper function and access to all online funds through Actblue.com and other online vendors.
• Gathered requirements from the Political, Fundraising, and Scheduling teams to distribute and update contact information for use in fundraising appeals, political outreach, event planning and invitation creation.
• Hired and worked directly with IT professionals to create and manage in-house open-source email system, shared drives and Blackberry services.

Assisted NGP Clients with technical support and compliance outsourcing. Aided NGP software developers by QA testing new Online and Access based products.

Managed 580,000 Member, Web-based supporter database known as "Kbase" (NGP Software's Campaign Office Online) for traditional and web-driven mailings, events, fundraising, and field operations.-Worked; CA and IA staff to effectively capture unique data needs in an efficient manner, while maintaining the ability to reproduce their information.-Worked.

Manchester, NH

Maintained 50,000 member fundraising/constituent database (NGP) for mailings, campaign events, Federal Election Commission (FEC) reporting and compliance.-Maintained operation of 35 computers on Windows NT Network.-Assisted finance team with FEC compliance, processing contributions, generating FEC reports and assuring data integrity of the information.

Ba, Political Science, Philosophy

Activities and Societies: Mountaineering Club, Geology Club, Juggling Club

Education record

Activities and Societies: JV Soccer, Varsity Tennis, Varsity Volleyball,