Aaron Smith Email & Phone Number

Colorado

- Conduct application support and troubleshooting for operations and reliability programs, infrastructure, and systems- Ensure business processes are being improved upon to increase efficiency- Obtaining knowledge on PI Historian operation, creation, and troubleshooting- Operating as liaison between operations personnel and application support and other information technology departments- Operating as a project manager for multiple projects between WAPA personnel, third-party… Show more - Conduct application support and troubleshooting for operations and reliability programs, infrastructure, and systems- Ensure business processes are being improved upon to increase efficiency- Obtaining knowledge on PI Historian operation, creation, and troubleshooting- Operating as liaison between operations personnel and application support and other information technology departments- Operating as a project manager for multiple projects between WAPA personnel, third-party vendors, and other information technology personnel and departments- Becoming familiar with infrastructure, communication flow, and operation of Policy and Procedure Manual, Integrated Voice Recorders, OAISYS Voice Recorder, OATI, and iTOA Show less

Loveland, Colorado

• Operated on multiple platforms including Windows 7, Windows 8, Windows 10, iOs, and Android• Supported system operability from delivery, to imaging, to end-of-life recycling• Utilized research techniques to address Tier II and III issues• Installed, modified, configured, and maintained proper operation of hardware, software, networking equipment, wireless devices, tablets, and mobile phones• Consulted and advised customers on system and program upgrades• Ensured that all… Show more • Operated on multiple platforms including Windows 7, Windows 8, Windows 10, iOs, and Android• Supported system operability from delivery, to imaging, to end-of-life recycling• Utilized research techniques to address Tier II and III issues• Installed, modified, configured, and maintained proper operation of hardware, software, networking equipment, wireless devices, tablets, and mobile phones• Consulted and advised customers on system and program upgrades• Ensured that all commercial-off-the-shelf software was configured, implemented, and understood by end users• Assisted in setting up and troubleshooting user account issues to include accesses, entitlements, e-mail, profile, and peripheral access issues• Applied knowledge of system administration methods, customer support principles, and security principles to resolve customer issues independently• Utilized understanding of TCP/IP technology to assist troubleshooting network connectivity and hardware issues• Configured and deployed over 100 laptop and desktop computers annually • Assisted in maintaining security and virus mitigation of networks by installing anti-virus software, conducting vulnerability scanning, analyzing intrusions and developing courses of action to prevent further intrusion• Diagnosed and resolved routine problems for a wide variety of applications, operating systems, and equipment • Provided desktop support through virtual and physical environments to over 400 local users and 200 remote users • Reset passwords and user accounts, modified system groups, and moved objects through the use of Active Directory• Created and implemented new policies regarding new system deployment, walk-in procedures, and dispatch critical update scheduling and implementation• Educated end users on e-mail encryption and decryption software• Conducted weekly vulnerability risk assessment and mitigation of over 300 systems resulting in an average of 30 systems a week being mitigated Show less

Fort Collins,

• Operated as the National Park Service (NPS) Institutional Animal Care and Use Committee (IACUC) Administrator ensuring that daily and annual function of the committee is efficient and accurate• Actively researched technical, logistical, and interpersonal problems related to committee business and strove to provide accurate and appropriate resolutions for each issue• Mentored others in branch regarding cyber security threats and how to safeguard against those threats• Encrypted and… Show more • Operated as the National Park Service (NPS) Institutional Animal Care and Use Committee (IACUC) Administrator ensuring that daily and annual function of the committee is efficient and accurate• Actively researched technical, logistical, and interpersonal problems related to committee business and strove to provide accurate and appropriate resolutions for each issue• Mentored others in branch regarding cyber security threats and how to safeguard against those threats• Encrypted and locked down documents that contained personally identifiable information• Created a digital project tracker for use by all committee members improving the committee’s ability to run queries based on any type of project, species, status, or date• Educated end users and branch personnel on Microsoft, Adobe, and SharePoint applications• Collaborated between multiple agencies, divisions, and branches to create a first-ever SharePoint site for project repository to allow for National Park Service and external IACUC Committee members access to project files, status, and correspondences• Updated and re-invented a parks list catalog giving the ability to search on any park name, locations, state, or designation to improve entire division’s efficiency and timeliness • Ensured files on workstations were backed up • Conducted various restores on SharePoint and agency computers• Served as the Wildlife Health Branch information technology point of contact, provided technical support to branch members, and served as a liaison to information technology specialists in the Natural Resources Stewardship and Sciences Directorate to address Tier II and III technical issues• Fixed varying degrees of issues regarding technology equipment such as fax machines, laptops, computers, projectors, card readers, and phones• Composed correspondences, memoranda, and reports for the committee using Microsoft Word and other computer-based software Show less

Schofield Barracks, Hawaii

• Addressed Tier I and II support issues that involved hardware, software, and application knowledge• Conducted target analysis of cyber networks using qualitative and quantitative data• Assisted in troubleshooting user account issues to include accesses, entitlements, e-mail, profile, and peripheral access issues• Conducted workshops, classes, lectures, discussions, and seminars for company personnel on various information technology topics• Resolved daily problems that related… Show more • Addressed Tier I and II support issues that involved hardware, software, and application knowledge• Conducted target analysis of cyber networks using qualitative and quantitative data• Assisted in troubleshooting user account issues to include accesses, entitlements, e-mail, profile, and peripheral access issues• Conducted workshops, classes, lectures, discussions, and seminars for company personnel on various information technology topics• Resolved daily problems that related to a high level of national security• Maintained superior attention to detail on all tasks such as creating training programs, conducting cyber security mitigation, and writing presidential and high-level senior signal development tools, metadata analysis, research techniques, target development, and maintenance of libraries of information• Exploited time-sensitive critical intelligence supporting high-level requirements to satisfy intelligence needs of the President, PACOM, Central Intelligence Agency, Defense Intelligence Agency, the President’s Daily Brief, and other national and tactical customers• Conducted training for end users on various programs to include public software such as Microsoft and Adobe products, but also software specific to the NSA• Processed large numbers of high value documents scanning for high-priority, reportable intelligence• Consistently improved on ability to communicate both orally and writing through taking classes, teaching classes, and volunteering for company training opportunities• Lead over 50 classes for NSA-Hawaii on various reporting engines and information technology applications• Trained new reporters on all aspects of technical reporting with 100% success rate• Conducted impromptu and planned branch training on Army and intelligence topics• Drafted approximately 150 product reports each year utilizing various reporting engines• Managed team of 20 reporters as a Releasing Official while ensuring compliance, efficiency, and accuracy Show less

Oklahoma City, Oklahoma Area

• Conducted hourly patrols of a 12 building facility ensuring proper securing of doors, locks, and windows• Responded to and assisted in emergency calls involving medical, fire, and state police at multiple Oklahoma Military Department facilities creating the safest area possible• Maintained firearm proficiency at a level surpassing other peers resulting in opportunity to train peers in more efficient firearm operations• Assisted in annual firearms training and re-qualification of… Show more • Conducted hourly patrols of a 12 building facility ensuring proper securing of doors, locks, and windows• Responded to and assisted in emergency calls involving medical, fire, and state police at multiple Oklahoma Military Department facilities creating the safest area possible• Maintained firearm proficiency at a level surpassing other peers resulting in opportunity to train peers in more efficient firearm operations• Assisted in annual firearms training and re-qualification of police officers and security guards ensuring total qualification of 15 fellow police officers• Checked identifications of entering personnel to grant access only to those permitted to enter the facility• Conducted random vehicle inspections resulting in discovery of multiple prohibited weapons and other items that otherwise would have entered the secure facility Show less

Oklahoma City

• Excelled at 10-keying numbers with 100 percent accuracy on all tax returns• Quickly learned state and federal tax laws to operate legally within laws at all times• Collaborated on a daily basis with more senior officials to ensure personal knowledge was expanding to best serve customers• Assisted in opening and closing procedures of branch• Considered within first year to operate own branch during next tax season

Oklahoma City, Oklahoma Area

• Operated Class III firearms demonstrations and range control for over 100 Class III firearms renters• Guaranteed that over 200 firers were familiar and proficient in safe operation of automatic, silenced, and large caliber firearms in a controlled environment• Maintained access codes to Class III safes that held over 30 Class III firearms and additional equipment• Acquired NRA firearms instructor certifications for ability to teach others proper and efficient handgun and rifle… Show more • Operated Class III firearms demonstrations and range control for over 100 Class III firearms renters• Guaranteed that over 200 firers were familiar and proficient in safe operation of automatic, silenced, and large caliber firearms in a controlled environment• Maintained access codes to Class III safes that held over 30 Class III firearms and additional equipment• Acquired NRA firearms instructor certifications for ability to teach others proper and efficient handgun and rifle operation• Sustained operational situational awareness of over 30 firing lanes at indoor range ensuring complete safety and addressing and compromises of that safety• Operated sale of and special orders of police equipment such as duty belts, concealment devices, law enforcement firearms, and tazers for over 20 different police agencies state-wide • Conducted sales of Class III and other firearms while staying in legal compliance of state laws Show less

Liverpool, New York

• Properly completed cash drawer exchange and turn in for all night-time registers ensuring complete accuracy• Accurately conducted hundreds of daily transaction during a shift, giving and receiving money• Ensured cleanliness of the front of the store during the night and before morning shift arrived• All job training was conducted on either short notice or on my own• Worked efficiently and accurately with other store cashiers, stockers, and managers to ensure unity between… Show more • Properly completed cash drawer exchange and turn in for all night-time registers ensuring complete accuracy• Accurately conducted hundreds of daily transaction during a shift, giving and receiving money• Ensured cleanliness of the front of the store during the night and before morning shift arrived• All job training was conducted on either short notice or on my own• Worked efficiently and accurately with other store cashiers, stockers, and managers to ensure unity between co-workers• Conducted training of replacement and part-time overnight managers with no oversight or assistance Show less

Oklahoma City, Oklahoma Area

• Ensured compliance of all safety procedures and protocols for 600 personnel on campus• Maintained expert firearm proficiency to remain in compliance with college and state regulations• Responded to multiple disturbances and emergency situations ensuring the safety of over 400 students and over 100 faculty members• Conducted undercover security for large meetings of over 1000 people to ensure executive protection and general safety• Created working schedule for 20 security… Show more • Ensured compliance of all safety procedures and protocols for 600 personnel on campus• Maintained expert firearm proficiency to remain in compliance with college and state regulations• Responded to multiple disturbances and emergency situations ensuring the safety of over 400 students and over 100 faculty members• Conducted undercover security for large meetings of over 1000 people to ensure executive protection and general safety• Created working schedule for 20 security personnel to maintain security around the clock for entire campus• Operated switchboard and routed calls to appropriate offices to maintain communication timeliness and efficiency• Maintained and monitored 16 closed-circuit television cameras keeping constant monitoring capability of campus grounds• Issued over 100 citations for violations of college rules and safe driving procedures ensuring safety of visitors, students, and faculty Show less

Masters, Information Technology, 3.8

Concentration in Information Assurance and Security.

Bachelor'S Degree, Security Management, 3.8

Concentration in Information Security.

Associate'S Degree, Intelligence Studies, 3.8 Gpa

Activities and Societies: Phi Theta Kappa National Honor Society Dean's List Graduated on Honor's List. Joined Phi Theta Kappa National.