- Tactfully problem solve and support clients throughout various situations; build trust and stronger business relationships through personal interactions and reliability- Renew over $25 million the last two years, the most on my service team; provide exceptional customer support to 1,000 clients- Oversee improvements of the MLB Ballpark App, new mobile texting platform, and ballpark amenities based off feedback received from Cubs Season Ticket Holders- Spearhead team scheduling and meetings regularly during off-season and game-days

Premier Client Service - Managed service of Premier client accounts resolving any needs including: tickets requests and support, concert pre-sales, client amenities, account invoicing, and processing payments- Utilized SalesForce.com to record all client interactions, fulfill amenity requests, and sync up with clients based on notes provided- Planned and executed exclusive client events prior to postseason games at Wrigley Field; demonstrated flexibility and agility on quick turnaround - Established valuable business relationships with exclusive clients within short period of timeHospitality and Retail Service- Collaborated with Levy Management and Cubs Communication's team to update Wrigley Field’s Amenities on the MLB Ballpark App and Cubs webpage- Launched several new Concession and Retail experiences inside Wrigley Field for guests to experience (Giordano’s Pizza Stand, Chicago Dogs, Marquee Classics, Beer & Wine)- Spearheaded multi-department initiative creating a rotational food truck program along with new beverage options at the Gallagher Way (formerly Park at Wrigley) prior to Opening Day 2017- Generated additional revenue through the Wrigley Field Chef Series by partnering with Chicago’s top chefs and their twist on traditional ballpark fareFan Services Representative- Assisted Season Ticket Holders and individual game ticket holders providing the following services: reprinted lost tickets, concert and event presale support, providing online MyTickets account support- Processed Season Ticket holder payments for regular season and postseason games- Renewed 100% of allocated Double Play Season Ticket Holder accounts; relocated Spring Training Season Ticket holder accounts - Enhanced Season Ticket holders and individual game fan experience by resolving issues and answering questions submitted by phone, chat, or email; received 95% average score on secret shopper calls

- Managed a full pipeline and sales cycle from open call to close; worked to overcome objections and demonstrated creativity in connecting with small business owners across diverse industries- Selected as Yelp Guide to lead and mentor new hires; assisted with 60-day on-boarding process- Utilized SalesForce.com and DocuSign to send contracts, log notes, and facilitate sales process