Aarthi Mohan Email & Phone Number

Bellevue, Washington, United States

Redmond, Washington, United States

Seattle, Washington, United States

• Planned, tracked and managed all aspects of the Data Warehouse, Master Data Management & Data Exchange teams of a large Enterprise Architecture project.• Scrum Master of both the DWH and MDM/DEX teams. • Mentored the team in Agile best practices.• Facilitated internal meetings & coordinated with external teams to get issues resolved and had the new architecture successfully deployed as planned by the end of 2020.

Bellevue

- Took an active leading role in the Agile transformation of the Contact Center Telecom team.- Established an intake process to manage incoming project requests.- Managed several critical projects from intake till successful delivery.- Managed stakeholder relationships with the various Expedia Group Brands.- Managed the deployment of Callback and Survey options for some Expedia Brands that improved the customer satisfaction index by 60% as established by the Survey… Show more - Took an active leading role in the Agile transformation of the Contact Center Telecom team.- Established an intake process to manage incoming project requests.- Managed several critical projects from intake till successful delivery.- Managed stakeholder relationships with the various Expedia Group Brands.- Managed the deployment of Callback and Survey options for some Expedia Brands that improved the customer satisfaction index by 60% as established by the Survey results. Show less

Bellevue, Washington

• Initiated, managed and successfully delivered the O365 Exchange Migration Pilot which had been attempted and dropped twice earlier. Earned a “Way to Go Award”. The pilot’s success led to companywide migration which helped reduce maintenance and infrastructure costs. • Developed and managed a Highly Sensitive Timeline driven Security and Compliance Project which involved a Global deployment to 1000s of Call Center Agents over 24 hour window. This was critical for Expedia to receive its… Show more • Initiated, managed and successfully delivered the O365 Exchange Migration Pilot which had been attempted and dropped twice earlier. Earned a “Way to Go Award”. The pilot’s success led to companywide migration which helped reduce maintenance and infrastructure costs. • Developed and managed a Highly Sensitive Timeline driven Security and Compliance Project which involved a Global deployment to 1000s of Call Center Agents over 24 hour window. This was critical for Expedia to receive its annual RoC certificate (Report on Compliance). The flawless planning, management, communication and execution of this project earned me my second “Way to Award”.• Investigated two different Citrix WAN Acceleration solutions, managed parallel PoCs at 4 Global sites and presented solid data which enabled the company to choose the product which works best.• Managed integrations of two different acquisitions, improving their user experience and increasing their overall sales volumes by 40% and 54% respectively in a six-month period. • Managed the planning and setting-up of a Stand-alone Call Center in Gurgaon, India.• Articulated project goals and scope, translated business needs into technical terms and instilled shared accountability for achieving project milestones.• Resolved numerous project issues including staffing shortages, tactical matters, scope creep, divergent business and user needs.• Drove internal process improvements, removed gaps across multiple teams and functions.• Managed and coordinated work across many cross-functional on shore/off shore teams, internal partners and many external vendors like Verizon, British Telecom, Avaya, Aspect, InGenius, Aria, Converge One and Citrix for security projects that involve strict adherence to security policies.• Appreciated by senior management for showing leadership, resolving ambiguity, driving things end to end and proactively jumping on issues. Show less

Redmond, Washington

Project Manager for a MSIT CDP (Cyber Defense Preparedness) Project.• Developed and managed a PoC (Proof of Concept) for a Cyber Defense product successfully.• Scrum Master for this Agile project.• Excelled at guiding and mentoring the technical team on Scrum practises.• Set-up Epics, User stories on TFS (Team Foundation Server), tracked tasks and bugs there.• Collaborated across multiple global teams to procure and deploy hardware/software.• Handled executive level… Show more Project Manager for a MSIT CDP (Cyber Defense Preparedness) Project.• Developed and managed a PoC (Proof of Concept) for a Cyber Defense product successfully.• Scrum Master for this Agile project.• Excelled at guiding and mentoring the technical team on Scrum practises.• Set-up Epics, User stories on TFS (Team Foundation Server), tracked tasks and bugs there.• Collaborated across multiple global teams to procure and deploy hardware/software.• Handled executive level reporting and communications.• Created and own the team’s Share Point site.• Owned and tracked the Risks and Issues Log. Show less

Redmond, Washington

Project Manager with the DAX4ES project focused on creating a robust project management and accounting system for the Microsoft Business team.• Created and maintained the Project plan with milestones.• Accountable for the effort estimation.• Responsible for the schedule tracking.• Handled all executive communications. • Weekly status meetings with team • Owned the Share Point site for the project• Technical Documentation Management.• Owned and maintained the… Show more Project Manager with the DAX4ES project focused on creating a robust project management and accounting system for the Microsoft Business team.• Created and maintained the Project plan with milestones.• Accountable for the effort estimation.• Responsible for the schedule tracking.• Handled all executive communications. • Weekly status meetings with team • Owned the Share Point site for the project• Technical Documentation Management.• Owned and maintained the Risk and Issues Log.• Collaborated with integration partners and handled external dependencies to meet deadlines.• Exposed/escalated cross team integration issues and drove them to closure.• Managed Team’s Skill Matrix, RAM Matrix and RACI chart.• Co-ordinated the monthly All-Hands meet and other fun events for the team.• Special contribution: Handled the onboarding and ramp-up of new employees.• Created and maintained a knowledge base for team-specific domain know-how which reduced new employee training and on-boarding time by 60% and received commendations/ “Kudos” from the team for this outstanding contribution. Show less

Bengaluru Area, India

(Wipro’s semi-conductor IP group – MACSW team)• Led a 7 person Agile team that customized Wipro’s 802.11 IP onto the Linux platform• Gathered requirements from clients based in Korea, defined and formalized the requirements into binding documents for the team.• Managed active communication with the client on weekly progress to provide ETA for the various features. • Triaged bugs to be fixed by the team based on the requirements doc and through collaboration with the… Show more (Wipro’s semi-conductor IP group – MACSW team)• Led a 7 person Agile team that customized Wipro’s 802.11 IP onto the Linux platform• Gathered requirements from clients based in Korea, defined and formalized the requirements into binding documents for the team.• Managed active communication with the client on weekly progress to provide ETA for the various features. • Triaged bugs to be fixed by the team based on the requirements doc and through collaboration with the client• Drove team to meet handoff criteria before delivery to the client. (Ensured no active approved bugs, security criteria satisfied and successful test pass completion.) Show less

Bachelor Of Science (Bs), Computer Engineering

Activities and Societies: Director of Community Services, Rotaract Club.

Certificate In Project Management

High School

Activities and Societies: School Captain (2000-2001) ; Chairman's gold medal for 'Best Out-going student 2001'