Abbas D. Email & Phone Number

Mississauga, On, Ca

Cultivated and maintained strong relationships with a portfolio of high-value enterprise clients in North America as their trusted advisor to assist in achieving their business goal. Understand what initiatives are key to their success through and deployment priorities through ongoing client engagementSpearheaded the onboarding process for new clients, developing customized training programs that reduced time-to-value.Forecast and assess risk based on product usage/adoption trends and craftingunique action plans to minimize churn for renewals. Worked closely with the sales team to identify opportunities for expanding client relationships and enhancing overall customer experience.and success architects to identify areas of optimization and expansion, to ensure clients are receiving maximum valueActed as the voice of the customer within the organization, collaborating with product and engineering teams to ensure client feedback informed product development to avoid escalations.Created and standardized best practices for customer engagement, leading to improved efficiency and effectiveness across the Customer Success team.

Toronto, Ontario, Canada

Oversaw a diverse portfolio (300 accounts, $1.2 million in revenue per quarter) in high-growth teams for mid-market, enterprise, and staffing agencies. Retaining 98% quota per year.Communicated directly with clients through phone, email, zoom, conducted webinars to train on newly adopted products, and work closely with sales counterparts, products, and technical teams to provide a flawless experience to the client and executed upsell opportunities for account managers to assist revenue growth each quarter.Leveraged data analytics to provide clients with insights into their hiring metrics, enabling them to optimize their recruitment strategies and improve outcomes. Established regular feedback loops with clients to gather insights on product performance and customer needs, driving product enhancements and service improvements.Providing enriched experiences to clients through informing them of potential opportunities and optimizations resulting in product adoption and account retention (Featured in CS success stories and back-to-back second place in assisting to get the most hires for the month).

Mississauga, Ontario, Canada

Established and monitored KPIs to assess team performance and optimize sales processes, leading to improved efficiency and outcomes.Developed and implemented innovative sales strategies that resulted in a 30% growth in revenue within the call center division.Collaborated with marketing and product teams to design promotional campaigns, enhancing product knowledge and driving increased customer engagement.Managed the call center budget, optimizing resource allocation and achieving a 23% decrease in operational costs while maintaining service quality.

Toronto, Ontario, Canada

Prospected and initiated over 150 cold-calls daily to businesses across Canada to drive sales in digital marketing products such as PPC advertising, SEO, or monthly budgeted marketing plans using related keywords in their industry.Maintained in-depth knowledge of 411.ca's products and services, enabling the delivery of clear and compelling presentations that addressed client pain points.Networked and built relationships to capitalize on referrals by delivering exceptional customer service and positive experiences.Assisted in training new team members on sales techniques and company policies, fostering a collaborative team environment and sharing best practices.

Toronto, Ontario, Canada

Delivered sales for residential telecommunications, and small business products by cross-selling to exceed all targets.Monitored sales metrics and individual performance, providing regular feedback and coaching to ensure targets were met and exceeded.Developed and conducted training sessions for new hires, equipping them with essential product knowledge and sales techniques to optimize their performance.Assisted in managing inventory levels and merchandising, ensuring product availability and optimal presentation.Ranked in top performers consecutively from April to October.

Mississauga, Ontario, Canada

Monitored team performance through regular assessments and provided constructive feedback, leading to improved individual and team sales metrics.Prepared and presented sales reports and forecasts to upper management, offering insights into team performance and areas for improvement.Collaborated with marketing and product teams to develop promotional campaigns, resulting in increased lead generation and customer engagement.Consecutively achieved top sales performer recognition.

Mississauga, Ontario, Canada

Assisted in managing daily store operations for both Rogers and Fido locations, ensuring adherence to company policies and procedures to drive overall performance.Trained and mentored a diverse team of sales associates, enhancing their product knowledge and customer service skills.Developed and executed cross-brand marketing strategies to maximize sales opportunities for both Rogers and Fido, enhancing brand visibility and customer engagement.Addressed and resolved customer concerns and escalations promptly, maintaining a high level of customer satisfaction and loyalty.