Abdelrahman Rasheed Email & Phone Number

Cairo, Egypt

- Direct support for NI-merchant’s and 3rd party for other acquirer banks.- Monitor all incoming chargebacks and Visa reports.-Ensure that all activities are processed as per the agreed service standards and in accordance with agreed controls and procedures.-Ensure that merchants are advised at every stage on dispute cases, as per Bank’s procedures.

Cairo, Egypt

- Develop new methods that assist/expedite our daily work. - Check new charge-back cases daily by validating acquirer banks deductions on cardholders or client banks.- Check all incoming charge-back and Visa reports and prepare representation for charge-back if the transactions are not valid.- Review all documents received from client bank in case of a.

Cairo, Egypt

i) Provide assistance to cardholders and Merchants by taking actions within the policy set for NI’s Customer service.ii) Handle incoming mails from client banks, process the client's complaints and resolve them either individually or through other departments while ensuring customer satisfaction.iii) Handle JIRA cases and e-mails.

Cairo, Egypt

i) Ensure that steel structures welding/thickness, and specifications were according to the code.ii) Ensure that the held work is according to the stated specifications.iii) Quality control: By performing proper tests i.e. (PT, etc...); to ensure the quality of the finished steel-structures.