Abdelrahman Rasheed Email & Phone Number

Cairo, Egypt

- Direct support for NI-merchant’s and 3rd party for other acquirer banks.- Monitor all incoming chargebacks and Visa reports.-Ensure that all activities are processed as per the agreed service standards and in accordance with agreed controls and procedures.-Ensure that merchants are advised at every stage on dispute cases, as per Bank’s procedures, service standards and in accordance with the agreed controls and making them aware of the best practices.-Liaising with Visa, MasterCard on Chargeback and Copy Request related issues. -Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards.- Follow up on incoming Chargeback/pre-arbitrations cases and outgoing representations.-Handling and updating merchant recovery accounts for Chargeback.- Ensuring RPA’s tasks are duly performed.- Perform any other related duties as requested by the company.- Collaborating with other internal teams, Reconciliation, Fraud, etc ...- Chargeback Automation POC.- Handling 2nd level chargeback cases.- Checker for 1st level chargeback Cases.

Cairo, Egypt

- Develop new methods that assist/expedite our daily work. - Check new charge-back cases daily by validating acquirer banks deductions on cardholders or client banks.- Check all incoming charge-back and Visa reports and prepare representation for charge-back if the transactions are not valid.- Review all documents received from client bank in case of a charge-back case and request any missing documents.- Investigate charge-back requests within payment system restrictions and the bank's set policy notifying the bank at the beginning of each phase.- Follow up on ongoing Charge-back cases and crediting the card holder if the time limit stated in the bank policy is done.- Send a case update to client bank and in case of filing at Visa include the recommendation and reason.-Handling chargebacks from both the issuer side and acquirer side.- Perform any other related duties as requested by the company.

Cairo, Egypt

i) Provide assistance to cardholders and Merchants by taking actions within the policy set for NI’s Customer service.ii) Handle incoming mails from client banks, process the client's complaints and resolve them either individually or through other departments while ensuring customer satisfaction.iii) Handle JIRA cases and e-mails.

Cairo, Egypt

i) Ensure that steel structures welding/thickness, and specifications were according to the code.ii) Ensure that the held work is according to the stated specifications.iii) Quality control: By performing proper tests i.e. (PT, etc...); to ensure the quality of the finished steel-structures.