Abdul Khan Email & Phone Number

California, United States

Established IT Practices, developing product offerings and maturing capability matrix. Setting technology strategy, roadmaps and process enhancements for clients in the areas of: Data Services(migrations using transforms in BODS and SLT into SAP HANA, data modeling using fact and dimensions to create attribute views, analytic views, calculation views and Universes, Data Mining using SAP BW and SAP BI, reporting using SAP BOBJ, BeXand WebI), Web Services, Mobility(MDM), Virtual Desktop(VDI), Cloud (SaaS, PaaS, IaaS, OpenStack), Virtualization, Security, QA Process Development, Transition to Agile Framework, Backup/Recovery & Business Continuity Planning and Implementation.Developed, managed and monitor SOWs, SLAs and OLAs. Responsible for continual service management and organization change management usually with the ITIL framework.

Established teams for Architecture & Engineering. The Architecture team of 10 architects was responsible for Service Strategy and Service Design to elicit Business requirements and Develop Infrastructure Technical Designs for Enterprise Projects. These designs were validated and implemented internally by Engineering team of 12 Engineers. Other designs were implemented at a vendor Managed Service colocation Data Center by the vendor’s Engineers and my oversight approval. Overall I had delivery responsibility for Enterprise Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement in support of an ITIL framework.

Grew a mid-range support team in support of 24x7 Operations Support. Created a tiered (L1-L2) on-call rotational support structure. Drove team participation in the creation of daily Operational calls and Change Management. Led all statewide Data Center functions such as equipment upgrade (UPS, AC etc) and Data Center Powerdown exercises.

Provided Pre- and Post Sales Services to external clients. Provided Solutions Architecture to clients, RFP responses, vendor presentation, SOW’s and Delivery Management.

Fujitsu in partnership with Exodus Communications created a Premium Care Service product sold by Exodus to clients. As Delivery Manager I led the establishment of an IT Service Center to provide break-fix services (engineering staff and parts) to Managed Service Hosting vendor Exodus Communications. I managed a $4M budget to develop service capability across 7 Internet Data Center Sites. Responsible for service process integration between Fujitsu and Exodus NOCs.

Led Customer Service activities as the Technical focal point to Fortune 500 clients for West Area. Performed hands-on pre- and post-sales work. Pre-sales to include facilitate problem resolution with Customer IT Operational issues, product presentations, architecting solutions, develop RFP’s and SOW’s. Post-sales work to include project management the installation of new equipment through a systems assurance process.

Management of the Data Center Operations of a 24x7 Enterprise Data Center (Amdahl) to support a global user base. Proactively manage a team of highly-skilled network, systems, database and software engineers in a Unix / Windows client-server environment.

Responsibilities included the software development of IT Applications in support of the Business Operations, Inventory Control, Marketing and Sales functions. Wrote and deployed corporate business management applications focused on CRM, ERP and SCM functions to include Order Entry, Telesales, Inventory Control, Customer Support, Marketing Campaigns and Sales Compensation.

Provided Database support to the Business, assist in marketing campaigns, provide data for business intelligence and for reporting to various Business groups (Customer Service, Sales, Marketing, Data Operations). Architected Corporate Data Model, Built Data Warehouses, Managed Corporate Databases.

Program & Project Management Certificate Program, Professional Development

Bachelor Of Science, Electrical & Electronic Engineering

Education record

Education record