Abraham Diaz Email and Phone Number

Interpret and manage critical business inputs of the ship dock across multiple Fulfillment Centers, such as dock door and sortation layout within each site supportedManage WIP trends for all sort codes and allocate the WIP accordingly throughout all fluid and containerized lanes to prevent Customer Experience riskCommunicate and build relationships with on-site operators remotely in order provide real-time feedbackActively sought solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel improvement suggestions

Created Standard Operating Procedures and updated policies as the team evolvedDeveloped associate facing verbiage to effetely resolve associate concerns upon first contactWorked side by side with the leadership in order to launch pilot case management for NA RC processesDeveloped and trained new associates and assisted with navigating into a virtual roleActively sought solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel improvement suggestions.

The Outbound Flow Lead is responsible for managing outbound operations, volume and workflow throughout multiple AR Sortable (ARS) Fulfillment Centers (FCs). This includes managing the workflow of outbound orders across multiple process and managing customer experience while minimizing fulfillment cost across multiple FCs. This role is responsible for communication of workflow status with Operations Managers and Area Managers and any escalation of any Customer Experience Risks, SLA failure risks or deviation from Standard Work to the Senior Manager(s) and General Manager(s). The OB Sortable lead is an advisor to the operations team based on their holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations.

Managed a team of 31 associates coached, motivate, and influenced team behaviorsOversaw the order volume and last mile delivery logistics for Amazon Prime Now and FreshResponsible for all on floor escalations, team supervision, and associate trainingTook ownership of updates to the Electronic Checklist, which has reduced the number of Central Operations controllable large-scale customer impacting events